Job summary
A
fantastic opening has arisen for a motivated and forward-thinking Information
Manager to join the Workforce Systems Team at Leeds Community Healthcare Trust
(LCH). We have ambitious plans to expand our use of data across the Trust and
are looking for a dynamic team player who can transform how we use our
workforce data and systems to solve some of the biggest organisational
challenges. If you are interested, we would love to have a chat with you about
the role, please give us a call.
Main duties of the job
We want you to…
Lead on the
development of our Reporting Service, ensuring that it delivers maximum value
for our customer and help our customers make better decisions
Support the
development and education of stakeholders to help them realise the value within
their data.
Design and build our
reporting infrastructure and processes to improve customer access to their
information.
You will
need to be good at…
Working with workforce
systems, and using analytical tools such as PowerBi, Excel, SQL Management
Studio.
Analysis, the ability
to use data and information from variety of sources to produce quality
analysis.
Understands and can
demonstrate the use of different approaches to communicating with a diverse mix
of people.
Managing change and
delivering projects.
You’ll bring
with you…
An improvement
mindset, always looking to make things better.
A love of learning,
and the ability to create new ideas.
A tactical genius, an
ability to ‘make it happen’ as part of a strategy.
Strong leadership,
able to set the direction and pull us into the future.
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:
- 27-33 days annual leave plus bank holidays
- Highly regarded NHS Pension Scheme
- A supportive, structured preceptorship programme for all registered new starters
- Professional development opportunities including coaching, training and education support
- Salary sacrifice or lease car schemes
- Health and wellbeing including gym membership, occupational health service and priority access to mental health services
Job description
Job responsibilities
1.1. To produce accurate and timely information to managers and services in a format that is easily understood and relevant to the decision making process, thereby ensuring that clinicians and managers can measure and monitor and continuously improve performance.
1.2. Develop an understanding of the key information systems used by the Trust, propose developments to ensure that data can be extracted to measure and monitor the required measures and to work in conjunction with the Informatics Team to implement these developments.
1.3. Develop and adapt as necessary information systems to report on key performance indicators to ensure that clinicians and managers can measure and monitor performance
1.4. Co-ordinate regular reporting and statutory returns to external bodies such as the Department of Health and handle queries from external bodies arising from these reports.
1.5. To scrutinise large datasets and identify key trends and patterns within these data.
1.6. Use SQL Server Management Studio to develop queries to extract and analyse information from large and complex data sets.
1.7. Responsible for designing and developing data marts within the data warehouse to ensure there is a suitable data infrastructure to meet the requirements of the Workforce Systems Team so it enables them to deliver ad-hoc queries and dynamic reporting solutions.
1.8. Make the best use of the technology available to develop and deliver reporting to internal stakeholders, including designing and developing web-based reports and reports in conventional software products to deliver reports to their specifications.
1.9. Plan, develop and coordinate the production of a broad range of complex performance reports that meet the needs of the directorate and its customers and also the requirements of commissioners and users, in accordance with the Trust’s planning schedule.
1.10. Utilises highly developed technical knowledge covering the range of analytical techniques, underpinned by relevant broad based knowledge, experience and competence to devise solutions to support the provision of information to the whole of Leeds Community Trust
1.11. Makes complex judgements requiring analysis, interpretation and comparison of options by integrating highly complex knowledge sources in new and/or unfamiliar contexts
1.12. Responsible for the development of customer involvement within services to inform the development of reporting systems and the effective use of information.
1.13. Prioritises their own workload and that of the wider team within agreed objectives deciding when to refer to others as appropriate.
1.14. Provides and receives highly complex, sensitive or contentious information where developed motivational, persuasive, empathetic, negotiating and reassurance skills are required to gain agreement whilst demonstrating an understanding of barriers to communication
1.15. Attend key internal and external meetings with large groups of stakeholders and present and discuss highly complex information.
1.16. Using own judgement, develop and implement organisation-wide initiatives and methodologies in a highly complex system, formulating and adjusting implementation plans where necessary, for example delivering organisation-wide capacity and demand planning support.
1.17. To support and maintain a high level of data quality and propose and engage with initiatives to improve data quality in the organisation
Job description
Job responsibilities
1.1. To produce accurate and timely information to managers and services in a format that is easily understood and relevant to the decision making process, thereby ensuring that clinicians and managers can measure and monitor and continuously improve performance.
1.2. Develop an understanding of the key information systems used by the Trust, propose developments to ensure that data can be extracted to measure and monitor the required measures and to work in conjunction with the Informatics Team to implement these developments.
1.3. Develop and adapt as necessary information systems to report on key performance indicators to ensure that clinicians and managers can measure and monitor performance
1.4. Co-ordinate regular reporting and statutory returns to external bodies such as the Department of Health and handle queries from external bodies arising from these reports.
1.5. To scrutinise large datasets and identify key trends and patterns within these data.
1.6. Use SQL Server Management Studio to develop queries to extract and analyse information from large and complex data sets.
1.7. Responsible for designing and developing data marts within the data warehouse to ensure there is a suitable data infrastructure to meet the requirements of the Workforce Systems Team so it enables them to deliver ad-hoc queries and dynamic reporting solutions.
1.8. Make the best use of the technology available to develop and deliver reporting to internal stakeholders, including designing and developing web-based reports and reports in conventional software products to deliver reports to their specifications.
1.9. Plan, develop and coordinate the production of a broad range of complex performance reports that meet the needs of the directorate and its customers and also the requirements of commissioners and users, in accordance with the Trust’s planning schedule.
1.10. Utilises highly developed technical knowledge covering the range of analytical techniques, underpinned by relevant broad based knowledge, experience and competence to devise solutions to support the provision of information to the whole of Leeds Community Trust
1.11. Makes complex judgements requiring analysis, interpretation and comparison of options by integrating highly complex knowledge sources in new and/or unfamiliar contexts
1.12. Responsible for the development of customer involvement within services to inform the development of reporting systems and the effective use of information.
1.13. Prioritises their own workload and that of the wider team within agreed objectives deciding when to refer to others as appropriate.
1.14. Provides and receives highly complex, sensitive or contentious information where developed motivational, persuasive, empathetic, negotiating and reassurance skills are required to gain agreement whilst demonstrating an understanding of barriers to communication
1.15. Attend key internal and external meetings with large groups of stakeholders and present and discuss highly complex information.
1.16. Using own judgement, develop and implement organisation-wide initiatives and methodologies in a highly complex system, formulating and adjusting implementation plans where necessary, for example delivering organisation-wide capacity and demand planning support.
1.17. To support and maintain a high level of data quality and propose and engage with initiatives to improve data quality in the organisation
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant experience. Post graduate learning to Masters Level or equivalent level of experience Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- Leadership and management qualification Project management qualification e.g. PRINCE 2 CIPD Membership
Skills and Attributes
Essential
- Highly complex analytical and creative problem solving skills in unpredictable situations Workload management including delegation of tasks and day-to-day team leadership Application Interview In Tray exercise/test
- Advanced verbal, non-verbal and written communication skills Ability to work to agreed objectives within broad organisational policies and with minimal supervision Ability to communicate and present complex information to a variety of audiences, influence, and guide. Ability to manage and prioritise a varied workload and meet deadlines. Numerate, with a logical and systematic approach and strong analytical and problem solving skills Advance keyboard skills and a high degree of competence in the use of Microsoft Office and desktop applications Have sound organisational and interpersonal skills, be able to build credibility with a wide range of professionals.
Desirable
- Agile and Waterfall planning methodologies Workforce/Human Resources policies and operating model
Knowledge and Understanding
Essential
- Highly developed specialist analytical knowledge to support the development of systems to deliver information. Specialist knowledge of a range of statistical/numerical techniques. Can demonstrate an understanding and knowledge of the organisations associated with the provision of healthcare. Firm understanding of the principles of database and data warehouse design obtained either through study or practical experience. Ability to manage a team day-to-day, delegating work as appropriate. Ability to develop the expertise of staff under their management. Project management tools and methodologies
Experience
Essential
- Experience of data manipulation and analysis of large and complex data sets using a range of software including databases and spreadsheets. Experience of producing suites of performance management reports and analysis Previous experience of working with teams other than their own to develop performance indicators and improving information processes Significant analytical experience in an information role. Experience leading projects to improve the provision of their own team. Experience in the management and supervision of staff information with an impact beyond their own team. Experience in the management and supervision of staff
Desirable
- Analytical experience within the NHS and/or Workforce Department Experience with ESR BI Line management of a team Experience with developing web-based business intelligence tools e.g. PowerBI, QlikView, Tableau, Excel Experience of change management
- Experience of capacity and demand analyses
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant experience. Post graduate learning to Masters Level or equivalent level of experience Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Desirable
- Leadership and management qualification Project management qualification e.g. PRINCE 2 CIPD Membership
Skills and Attributes
Essential
- Highly complex analytical and creative problem solving skills in unpredictable situations Workload management including delegation of tasks and day-to-day team leadership Application Interview In Tray exercise/test
- Advanced verbal, non-verbal and written communication skills Ability to work to agreed objectives within broad organisational policies and with minimal supervision Ability to communicate and present complex information to a variety of audiences, influence, and guide. Ability to manage and prioritise a varied workload and meet deadlines. Numerate, with a logical and systematic approach and strong analytical and problem solving skills Advance keyboard skills and a high degree of competence in the use of Microsoft Office and desktop applications Have sound organisational and interpersonal skills, be able to build credibility with a wide range of professionals.
Desirable
- Agile and Waterfall planning methodologies Workforce/Human Resources policies and operating model
Knowledge and Understanding
Essential
- Highly developed specialist analytical knowledge to support the development of systems to deliver information. Specialist knowledge of a range of statistical/numerical techniques. Can demonstrate an understanding and knowledge of the organisations associated with the provision of healthcare. Firm understanding of the principles of database and data warehouse design obtained either through study or practical experience. Ability to manage a team day-to-day, delegating work as appropriate. Ability to develop the expertise of staff under their management. Project management tools and methodologies
Experience
Essential
- Experience of data manipulation and analysis of large and complex data sets using a range of software including databases and spreadsheets. Experience of producing suites of performance management reports and analysis Previous experience of working with teams other than their own to develop performance indicators and improving information processes Significant analytical experience in an information role. Experience leading projects to improve the provision of their own team. Experience in the management and supervision of staff information with an impact beyond their own team. Experience in the management and supervision of staff
Desirable
- Analytical experience within the NHS and/or Workforce Department Experience with ESR BI Line management of a team Experience with developing web-based business intelligence tools e.g. PowerBI, QlikView, Tableau, Excel Experience of change management
- Experience of capacity and demand analyses
