Head of Portfolio Operational

Job description

Job responsibilities

The post holder will be responsible for the operational delivery of services over defined specialist area of the organisation. They will ensure that high quality and safe services are delivered efficiently and effectively, managing capacity and demand to do so. The post holder will work to professional, operational and regulatory body codes, standards and guidance at all times ensuring. They will be responsible for developing new and innovative practices and systems responding to emerging knowledge and techniques by interpreting and implementing national and local drivers.

Key Responsibilities

1. Operational Management

2.1. Provide operational leadership and line management of their defined service area taking into account issues impacting internally and externally; proactively seeking creative solutions and sharing learning openly.

2.2. Lead multi-discipline and multi-agency work streams; the post holder will propose, develop and implement clinical and/or strategic policies and/or service developments; contributing to the planning and management of impacts on other disciplines, services or agencies including integration agendas across the local health and social care economy

2.3. Assess and assimilates local health needs, leading service development to ensure long term objectives are met

2.4. Manage the budget for the service and support teams within the portfolio to develop budget management skills

2.5. Ensures the effective and efficient use of resources, e.g. financial management, staffing levels, across area of responsibility anticipating and addressing issues such as capacity and demand proactively to comply with service delivery model, ensuring equipment resources meet service need. This includes the maximisation of income generation and business opportunities

2.6. Delegate, organise and prioritise autonomously to ensure the safe delivery of the service and making judgements in complex situations e.g. unexpected service demands

2.7. Ensures that all team and individual objectives are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this.

2.8. Takes responsibility for their own and others health and safety in the working environment including compliance with health and safety standards throughout the area of responsibility

2.9. Ability to make highly complex judgements, including in new or unfamiliar situations by analysing and interpreting a wide variety of complex information and data sources to compare options and to take action as appropriate (this may be clinical or non-clinical judgements).

2.10. Deliver information to the team and other services, teams or agencies using a variety of means ensuring that communication networks are robust and fit for purpose

2.11. Promotes and represents service at a strategic and clinical level both internal and external to the organisation

2.12. Provides and receives highly complex, highly sensitive or highly contentious information where there may be barriers to acceptance which need to be overcome using persuasive, motivational or negotiating skills.

2.13. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of the role including the management of compliments and complaints.

Person Specification

Experience

Essential

• Leadership and management experience at a senior level in the NHS
• Successful project management experience
• Experience of change management
• Experience of practical application of innovation techniques
• Experience of line management and the associated policies and procedures
• Effective budget and financial management

Desirable

• Leading integration projects using a co-production approach
• Leading research and development activities

Qualifications

Essential

• Post graduate learning to Masters level or equivalent in relevant field
• Leadership and management qualification
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties

Skills and Attributes

Essential

• Highly complex analytical and creative problem solving skills in unpredictable situations
• Advanced workload management including delegation of tasks and the day-to-day leadership across a range of teams/services
• Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts
• Advanced verbal, non-verbal and written communication skills including communicating complex or potentially distressing information, managing conflict and negotiating / influencing within a political environment at a local level
• Advanced risk assessment skills
• Reflective practice skills able to give clear and effective feedback and support others to develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)