Leeds Community Healthcare NHS Trust

Admin Team Leader

Information:

This job is now closed

Job summary

Working for LCH in a secure environment is very different from anything you have done before, we work as a community within a community and provide all services including nursing, GP, Pharmacy, Dentist, Optician, CHAMs, Substance Misuse, Health Promotion and Physiotherapy. As part of a small Admin team, you would be required to support all these services, whilst supporting the management team. Your days will be varied and interesting and you will have opportunity to be part of the service development through small projects. Our Admin team is integrated within our service sharing the open plan office, and are actively involved in lunch time handover. The admin team are the point of contact for the HMP service.

Main duties of the job

Day to day work includes. Line management of the Admin team, Auditing processes, supporting he management team with reports, Systmone management, Management of ledgers, Responding to tasks, Dealing with phone calls, Referrals to hospitals, Oracle ordering, Supporting IT maintenance, Induction of new staff paperwork, Smart card management, Reports, Meeting Minutes, Subject Access Requests, Liaising with HMP Service

About us

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9833-FB-SP-610-23

Job locations

HMYOI Wetherby

York Road

Wetherby

L22 5ED


Job description

Job responsibilities

The Administration and Business Support Coordinator will be the day-to-day manager for a number of administrative staff, carrying out some line management responsibilities and sometimes holding a delegated budget

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus.

Key result areas

1. Responsibility for communication and relationships

Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.

Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.

Be aware of service users and stakeholders needs through regular communication and updates.

Effectively and efficiently deal with staff who have raised service issues, ensuring that they are understood and accurately documented, demonstrating the use of initiative where appropriate.

Provide updates and solutions as issues progress, e.g. audit outcomes.

Provide assistance and ongoing support to staff.

Be a focal point for team communications and co-ordination with other business support functions within LCH.

Work with stakeholders to ensure smooth delivery of services, negotiating where issues arise to gain resolutions, and managing the day-to-day relationships.

Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.

The post holder will engage with a range of stakeholders both internal and external which may vary dependant role.

Job description

Job responsibilities

The Administration and Business Support Coordinator will be the day-to-day manager for a number of administrative staff, carrying out some line management responsibilities and sometimes holding a delegated budget

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus.

Key result areas

1. Responsibility for communication and relationships

Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.

Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.

Be aware of service users and stakeholders needs through regular communication and updates.

Effectively and efficiently deal with staff who have raised service issues, ensuring that they are understood and accurately documented, demonstrating the use of initiative where appropriate.

Provide updates and solutions as issues progress, e.g. audit outcomes.

Provide assistance and ongoing support to staff.

Be a focal point for team communications and co-ordination with other business support functions within LCH.

Work with stakeholders to ensure smooth delivery of services, negotiating where issues arise to gain resolutions, and managing the day-to-day relationships.

Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.

The post holder will engage with a range of stakeholders both internal and external which may vary dependant role.

Person Specification

Skills and Attributes

Essential

  • Experience of maintaining filing systems both electronically and manually
  • Ability to adapt to new changes implemented by the organisation

Desirable

  • Experience of working in a busy office environment

Qualifications

Essential

  • GCSEs including English and mathematics (or equivalent)

Desirable

  • Nationally recognised Health and Safety qualification e.g. IOSH

Experience

Essential

  • Use of Systmone
  • Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages

Desirable

  • Experience in the NHS or wider health and social care setting.
Person Specification

Skills and Attributes

Essential

  • Experience of maintaining filing systems both electronically and manually
  • Ability to adapt to new changes implemented by the organisation

Desirable

  • Experience of working in a busy office environment

Qualifications

Essential

  • GCSEs including English and mathematics (or equivalent)

Desirable

  • Nationally recognised Health and Safety qualification e.g. IOSH

Experience

Essential

  • Use of Systmone
  • Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages

Desirable

  • Experience in the NHS or wider health and social care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

HMYOI Wetherby

York Road

Wetherby

L22 5ED


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)


Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

HMYOI Wetherby

York Road

Wetherby

L22 5ED


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Primary Care Operational Manager

Sandra Camp

sandra.camp@nhs.net

01937544424

Details

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9833-FB-SP-610-23

Job locations

HMYOI Wetherby

York Road

Wetherby

L22 5ED


Supporting documents

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