Job summary
Working
for LCH in a secure environment is very different from anything you have done
before, we work as a community within a community and provide all services
including nursing, GP, Pharmacy, Dentist, Optician, CHAMs, Substance Misuse,
Health Promotion and Physiotherapy.
As part of a small Admin team, you would be required to support all these
services, whilst supporting the management team. Your days will be varied and
interesting and you will have opportunity to be part of the service development
through small projects.
Our Admin team is integrated within our service sharing the open plan office,
and are actively involved in lunch time handover. The admin team are the point
of contact for the HMP service.
Main duties of the job
Day
to day work includes.
Line management of the Admin team, Auditing processes, supporting he management
team with reports, Systmone management, Management of ledgers, Responding to
tasks, Dealing with phone calls, Referrals to hospitals, Oracle ordering,
Supporting IT maintenance, Induction of new staff paperwork, Smart card
management, Reports, Meeting Minutes, Subject Access Requests, Liaising with
HMP Service
About us
Leeds Community
Healthcare provides a range of community-based health services across the whole
city. We treat people in their homes, local health centres and community
hospitals, and work in partnership with other local Trusts, charities and Leeds
City Council.
We have a strong
culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated "Outstanding"
for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Job description
Job responsibilities
The
Administration and Business Support Coordinator will be the day-to-day manager
for a number of administrative staff, carrying out some line management
responsibilities and sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Job description
Job responsibilities
The
Administration and Business Support Coordinator will be the day-to-day manager
for a number of administrative staff, carrying out some line management
responsibilities and sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Person Specification
Skills and Attributes
Essential
- Experience of maintaining filing systems both electronically and manually
- Ability to adapt to new changes implemented by the organisation
Desirable
- Experience of working in a busy office environment
Qualifications
Essential
- GCSEs including English and mathematics (or equivalent)
Desirable
- Nationally recognised Health and Safety qualification e.g. IOSH
Experience
Essential
- Use of Systmone
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages
Desirable
- Experience in the NHS or wider health and social care setting.
Person Specification
Skills and Attributes
Essential
- Experience of maintaining filing systems both electronically and manually
- Ability to adapt to new changes implemented by the organisation
Desirable
- Experience of working in a busy office environment
Qualifications
Essential
- GCSEs including English and mathematics (or equivalent)
Desirable
- Nationally recognised Health and Safety qualification e.g. IOSH
Experience
Essential
- Use of Systmone
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages
Desirable
- Experience in the NHS or wider health and social care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.