Job summary
If
you are passionate, friendly and have bags of energy youll fit right in.
You will be highly motivated, approachable and can demonstrate great skills in
building a rapport with others
You will show empathy and understanding, be a good listener and be able to
handle various situations that arise in your role
You will be organised, efficient and able to use your own initiative, whilst
taking pride in your work and maintaining a professional image
Position Name: Relief Administrator
Please specify in your application which of the following posts you are
applying for
POST 1: Relief to cover Halton, Seacroft, East Leeds, Burmantofts, Reginald
Centre and Chapeltown Health Centre's Mon-Thurs 8.30am-5.00pm Fri 8.30am-4.30pm
37.5 Hour
POST
2: Relief to cover Morley, Beeston, Middleton, Parkside, Hunslet, Rothwell,
Kippax Health Centre's Mon-Thurs 8.30am-5.00pm Fri 8.30am-4.30pm 37.5 Hours
YOU MUST BE A CAR DRIVER AND HOLD A VALID UK DRIVING LICENCE TO APPLY FOR ONE
OF THESE ROLES.
Main duties of the job
The
Role:
You will receive a 6 Week in house training induction
You will be responsible for making sure our patients/staff and visitors
receive the best service we can deliver by putting them at the heart of
everything you do.
You will be required to fulfil and understand our patients needs by being
inspirational and making the patient experience one they will not forget
No day will be the same
Working on a busy front of house reception
Making of and transferring calls that come into the Health Centre
Meet and greet
Working on the SystmOne booking service
Booking of Meeting and Clinical Rooms for our service users both internal and
external
Reporting of building maintenance issues
You may have to work alone, but will also be part of a great team
Depending on your role expectation to travel across sites if required
The most important things to us are our Patients and Colleagues; these are
what make Leeds Community Healthcare NHS Trust a great place to work.
About us
Leeds
Community Healthcare provides a range of community-based health services across
the whole city. We treat people in their homes, local health centres and
community hospitals, and work in partnership with other local Trusts, charities
and Leeds City Council.
We have a
strong culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated
"Outstanding" for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help when needed in
order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help when needed in
order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
Person Specification
Skills and Attributes
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
- Knowledge of the Data Protection Act
Desirable
- Car Driver
- Do you hold a valid UK driving licence and have access to your own vehicle as you will be expected to cover sites across Leeds. (If you do not have any of the above you will unfortunately not meet the shortlist criteria as this is a relief post)
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience
Desirable
Experience
Essential
- Experience of retrieving information from various systems/applications
- Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released
- Ability to work consistently, methodically and reliably under pressure
- Team player with the ability to support others in the performance of their roles as required
- Delivering attention to detail within tight deadlines with frequent interruptions
- Experience of contributing to a Reception function
- Good verbal and written skills taking into account barriers
Person Specification
Skills and Attributes
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
- Knowledge of the Data Protection Act
Desirable
- Car Driver
- Do you hold a valid UK driving licence and have access to your own vehicle as you will be expected to cover sites across Leeds. (If you do not have any of the above you will unfortunately not meet the shortlist criteria as this is a relief post)
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience
Desirable
Experience
Essential
- Experience of retrieving information from various systems/applications
- Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released
- Ability to work consistently, methodically and reliably under pressure
- Team player with the ability to support others in the performance of their roles as required
- Delivering attention to detail within tight deadlines with frequent interruptions
- Experience of contributing to a Reception function
- Good verbal and written skills taking into account barriers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
