Job summary
The Clinical Governance
Team (CGT) lead a culture of clinical excellence to enable delivery of safe,
effective high-quality care to patients that is evidenced by good outcomes and
patient feedback. We listen to peoples voice to continuously learn and improve.
We work in line with the Trust's vision, values and magnificent behaviours.
Leeds Community Healthcare NHS Trust is committed to ensuring that a consistent
approach is taken to inform changes in practice, quality improvements, business
cases, cost improvement plans and any other plans that will result in a change
in the way we provide a service or a change in how we support service delivery.
This includes a robust evaluation for their impact on healthcare equity and
quality.
The Equity and Quality Impact Assessment (EQIA) Officer will support delivery
of the EQIA agenda for the Organisation.
Main duties of the job
The role will
include, but is not limited to, managing the day-to-day EQIA process for
the Trust. This will include training teams on the EQIA process (in-house
training will be given to the successful candidate) and support to our
Trust-wide teams. The successful applicant will support the EQIA process
in its entirety and will drive the EQIA agenda, with the support of the
CGT, for the Trust. We are looking for an experienced, tenacious, and
enthusiastic candidate to join the CGT. If you are a team player,
self-motivated, and have a flexible approach to work, then we would love
you to be part of our team. In return, you will work as part of a
values-based organisation and team who strongly believe in those values,
and as such are a kind and welcoming team. The CGT provide assurance of
high quality care to the LCH Trust Board and support clinical services to
achieve that assurance by leading a culture of clinical excellence to
enable delivery of safe, high quality care to patients.
About us
Who arewe?
Leeds Community Healthcare
provides a range of community-based health services across the whole city. We
treat people in their homes, local health centres and community hospitals, and
work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture
based on deeply-held values, and our focus at all times is on delivering high
quality care to the people of Leeds. In our most recent CQC evaluation, we were
rated "Good", with our Adult Services rated "Outstanding"
for caring.
Perks of the job
Our benefits range from
generous annual leave to access to NHS discount sites. You can find the full
list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.ukclick
on the Join Our Team Tab.
Right to Work
This role is based in the
UK. Employment is conditional on confirmation of the right to work in the UK -
either as a UK or Irish citizen, under the EU settlement scheme or having
secured any other relevant work visa. If you do not have the right to work in
the UK and the role does not meet eligibility for sponsorship, please consider
carefully whether you meet the eligibility to apply.
Job description
Job responsibilities
The Equity and Quality Impact Assessment Officer will be the day-to-day manager
for a number of administrative staff, carrying out some line management
responsibilities and sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Job description
Job responsibilities
The Equity and Quality Impact Assessment Officer will be the day-to-day manager
for a number of administrative staff, carrying out some line management
responsibilities and sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Person Specification
Experience
Essential
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Previous experience of delivering training.
Desirable
- Intermediate level knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft Team software packages.
Qualifications
Essential
- 5 GCSEs including English and mathematics (or equivalent)
Desirable
- CMI Level 4 Diploma in Management and Leadership
Skills and Attributes
Essential
- Good written communication skills, including grammar and spelling
- Experience of maintaining filing systems both electronically and manually.
- Experience of arranging and supporting meetings; taking notes, observing procedures and distributing meeting papers.
- Previous experience requiring the handling of sensitive information in a confidential manner.
- Experience of maintaining one or more information systems, managing storage and retrieval of records.
- Experience of working in a busy office environment.
- Ability to extract and understand information from various sources
- Ability to pay attention to detail within tight deadlines with frequent unpredictable interruptions.
- Demonstrate good attention to detail with own communications including those sent via email.
- Able to deal effectively and efficiently with queries and demonstrate the use of initiative in these dealings.
- Able to plan and prioritise own workload.
- Demonstrable ability to multi-task and support a number
- of team members at the same time.
- Self-motivated with an ability to work with some supervision on a day to day basis and contribute to the overall team goals.
- Ability to work consistently, methodically and reliably under pressure
Desirable
- Experience in the NHS or wider health and social care setting.
- Customer service experience.
Person Specification
Experience
Essential
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Previous experience of delivering training.
Desirable
- Intermediate level knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft Team software packages.
Qualifications
Essential
- 5 GCSEs including English and mathematics (or equivalent)
Desirable
- CMI Level 4 Diploma in Management and Leadership
Skills and Attributes
Essential
- Good written communication skills, including grammar and spelling
- Experience of maintaining filing systems both electronically and manually.
- Experience of arranging and supporting meetings; taking notes, observing procedures and distributing meeting papers.
- Previous experience requiring the handling of sensitive information in a confidential manner.
- Experience of maintaining one or more information systems, managing storage and retrieval of records.
- Experience of working in a busy office environment.
- Ability to extract and understand information from various sources
- Ability to pay attention to detail within tight deadlines with frequent unpredictable interruptions.
- Demonstrate good attention to detail with own communications including those sent via email.
- Able to deal effectively and efficiently with queries and demonstrate the use of initiative in these dealings.
- Able to plan and prioritise own workload.
- Demonstrable ability to multi-task and support a number
- of team members at the same time.
- Self-motivated with an ability to work with some supervision on a day to day basis and contribute to the overall team goals.
- Ability to work consistently, methodically and reliably under pressure
Desirable
- Experience in the NHS or wider health and social care setting.
- Customer service experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
