Call Centre Operative

Job summary

As a Call Centre Operative within the healthcare in police custody team, you will play a vital role in supporting the delivery of healthcare services to individuals detained in police custody.

You will be responsible for handling incoming and outgoing calls to coordinate the deployment of healthcare professionals, manage appointments, and ensure timely communication between custody suites, healthcare staff, and other stakeholders.

Main duties of the job

Shift Pattern:

This role requires working on a rotating shift basis, including days, nights, weekends, and public holidays to provide 24/7 coverage.

Key Responsibilities:

• Answer and respond to incoming calls from police custody suites requiring healthcare support.
• Accurately log and prioritise requests for healthcare attendance, following standard operating procedures.
• Coordinate with on-call healthcare professionals (e.g., nurses, paramedics, mental health specialists) to allocate and dispatch them to custody locations.
• Maintain up-to-date and accurate records using call centre software and internal systems.
• Monitor ongoing cases and follow up on any delays or issues, escalating to supervisors as needed.
• Liaise effectively with police staff, healthcare teams, and other agencies to ensure smooth service delivery. -Adhere to data protection, confidentiality, and safeguarding protocols at all times.
• Provide administrative support where necessary, including shift handovers, reporting, and case documentation.

The role is fixed term until 31/03/2026.

For questions about the job role, please contact Sarah Green Clinical Team Manager sarah.green36@nhs.net or Yasmin Wilde Team Lead yasmin.wilde@nhs.net

Adverts will close early where the maximum number of applicants is reached.

About us

Working for Leeds Community Healthcare NHS Trust:

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job:

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work:

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

White Rose Business Park, Building 3

Leeds

LS11 0LT

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

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Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

White Rose Business Park, Building 3

Leeds

LS11 0LT

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

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