Shropshire Community Health NHS Trust

Discharge Support Worker

The closing date is 12 February 2026

Job summary

Please note that this job does not meet the skill level requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

Are you a compassionate, detail-driven professional with a passion for making a real difference in patient care? Shropshire Community Health Trust is seeking a highly organised Discharge Support Worker to join our expanding Integrated Front Door, Capacity Hub Team and Rapid care team within the Urgent and Emergency Care division. The position is an ideal opportunity for Nursing Associates, Social Care Practitioners or Allied Health Support Workers, to shape this new service for our patients.

This is a dynamic and rewarding role where you'll work across division and multi-agency and interdisciplinary teams to support seamless patient journeys. The Urgent and Emergency Division works to prevent avoidable hospital admissions and facilitate timely, safe discharges, working in partnership with health, social care, and voluntary sector organisations. You'll play a key role in co-ordinating, identifying and ensuring patients are supported and transferred to the most appropriate discharge and community pathways. As the service undergoes exciting transformation, you'll be part of a skilled and forward-thinking team helping to shape the future of patient flow and complex discharge planning.

Main duties of the job

The Discharge Support Worker plays a vital role in directing patient flow across the system by supporting timely referrals between Community and Acute providers and Local Authorities. The postholder will manage all associated administrative functions, maintain accurate system and service reports, and work to maximise flow across the Trust.As a key member of the Urgent and Emergency Care (UEC) Division, the postholder will work closely with Virtual Wards, the Capacity Hub, the Integrated Front Door Team, and Urgent Community Response Teams to support the delivery of a coordinated and responsive service that improves patient transitions and overall system flow.Core responsibilities include processing referrals in line with agreed criteria, maintaining an up-to-date caseload on RIO, and working alongside the Clinical Support Coordinator to monitor and manage capacity within the division, ensuring smooth and continuous progression through services.The postholder will also provide coordination across both services, supporting the identification and pull of suitable patients into the Rapid Care Team, as well as managing and coordinating the current caseload. Operating across the UEC division, the role plays a central part in ensuring safe, timely, and effective patient transitions.

The role operates from 8am to 8pm, seven days a week, including weekends and bank holidays on a rota basis.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

03 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

825-7732812-OPS

Job locations

The Royal Shrewsbury Hospital with cross-site working at The Princess Royal Hospital, Telford

Mytton Oak Road

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent.
Evidence of relevant short courses and in-service training e.g knowledge of specific patient conditions, patient centred care/therapy, acquired through training, experience.
Level 3 Diploma or equivalent qualification.

Experience

Essential

Demonstrate experience of working within a health and social care environment.
Ability to communicate with members of the public and health and care providers.
Knowledge of when to seek advice and refer to a registered care professional.
Experience of working with multidisciplinary health and social care teams in hospital, community, social or third sector.
Demonstrable knowledge of Discharge planning best practice.

Knowledge and skills

Essential

Knowledge of the Hospital and Community discharge pathways.
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services.
Able to prioritise and meet deadlines effectively.
General IT skills in the use of Microsoft products and clinical IT systems (e.g. RiO, Word, Excel, Outlook, Publisher, Powerpoint etc)

Other

Essential

Ability to meet the travel needs of the post which may involve work across sites and services within the UEC Division

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent.
Evidence of relevant short courses and in-service training e.g knowledge of specific patient conditions, patient centred care/therapy, acquired through training, experience.
Level 3 Diploma or equivalent qualification.

Experience

Essential

Demonstrate experience of working within a health and social care environment.
Ability to communicate with members of the public and health and care providers.
Knowledge of when to seek advice and refer to a registered care professional.
Experience of working with multidisciplinary health and social care teams in hospital, community, social or third sector.
Demonstrable knowledge of Discharge planning best practice.

Knowledge and skills

Essential

Knowledge of the Hospital and Community discharge pathways.
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services.
Able to prioritise and meet deadlines effectively.
General IT skills in the use of Microsoft products and clinical IT systems (e.g. RiO, Word, Excel, Outlook, Publisher, Powerpoint etc)

Other

Essential

Ability to meet the travel needs of the post which may involve work across sites and services within the UEC Division

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

The Royal Shrewsbury Hospital with cross-site working at The Princess Royal Hospital, Telford

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

The Royal Shrewsbury Hospital with cross-site working at The Princess Royal Hospital, Telford

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)