Shropshire Community Health NHS Trust

Discharge Support Worker (Bank)

The closing date is 12 February 2026

Job summary

Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

The Care Transfer Hub (CTH) plays a vital role in reducing delays for patients who are medically fit for discharge. Evidence shows that individuals recover more quickly and completely in a home environment, yet historically, many remained in hospital due to fragmented systems and siloed working across health and social care.

CTH is tackling this challenge head-on by integrating services and professionals under one roof. This includes discharge coordinators, healthcare professionals, social workers, social care officers, community matrons, district nurses, and reablement services--all working collaboratively to streamline the discharge process.

The post holder will be a key member of the multidisciplinary health and social care Integrated Discharge Team.

The post holder will be instrumental in the identification, assessment and discharge of patients with complex needs from the hospital setting, agreeing the discharge pathway and services including home and bed based reablement services, urgent community response (UCR) services including admission avoidance /Virtual Wards and community teams. The post holder will co-ordinate and navigate the patient across pathways to ensure timely discharge for patients deemed fit for discharge.

Main duties of the job

The post holder will work within the Care Transfer Hub providing a community focused approach to discharge planning and assessment, embracing the principles of a Discharge to Assess Model and providing a person-centred approach to care.

The role and service offer integration and partnership working with team managers, nurses, therapists, health and social care coordinators across both organisations to ensure a seamless service.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

29 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pro rata / per annum

Contract

Bank

Working pattern

Flexible working

Reference number

825-7724639-OPS

Job locations

Royal Shrewsbury Hospital

Mytton Oak Rd

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent.
Evidence of relevant short courses and in-service training e.g knowledge of specific patient conditions, patient centred care/therapy, acquired through training, experience.
Level 3 Diploma or equivalent qualification

Experience

Essential

Demonstrate experience of working within a health and social care environment.
Ability to communicate with members of the public and health and care providers.
Knowledge of when to seek advice and refer to a registered care professional.
Experience of working with multidisciplinary health and social care teams in hospital, community, social or third sector.
Demonstrable knowledge of Discharge planning best practice.

Knowledge and skills

Essential

Knowledge of the Hospital and Community discharge pathways.
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services.
Able to prioritise and meet deadlines effectively
General IT skills in the use of Microsoft products and clinical IT systems (e.g. RiO, Word, Excel, Outlook, Publisher, Powerpoint etc)

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent.
Evidence of relevant short courses and in-service training e.g knowledge of specific patient conditions, patient centred care/therapy, acquired through training, experience.
Level 3 Diploma or equivalent qualification

Experience

Essential

Demonstrate experience of working within a health and social care environment.
Ability to communicate with members of the public and health and care providers.
Knowledge of when to seek advice and refer to a registered care professional.
Experience of working with multidisciplinary health and social care teams in hospital, community, social or third sector.
Demonstrable knowledge of Discharge planning best practice.

Knowledge and skills

Essential

Knowledge of the Hospital and Community discharge pathways.
Ability to analyse administration systems, implement change as directed and evaluate effectiveness in order to promote quality services.
Able to prioritise and meet deadlines effectively
General IT skills in the use of Microsoft products and clinical IT systems (e.g. RiO, Word, Excel, Outlook, Publisher, Powerpoint etc)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Rd

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Rd

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)