Healthcare Administrator

Job summary

**PLEASE NOTE** This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board.

Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.Please note that this job does not meet the requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

Applicants are invited for the above post to join our small Administration Team supporting The Advanced primary Care Service (APCS), you will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance for the APCS clinical teams.

The post holder will be responsible for receiving telephone calls to arrange and reschedule patient appointments, processing new e-referrals, providing support to the clinical team, to distribute and place stock orders for both clinic locations.

Main duties of the job

You must possess excellent administrative and time management skills, be computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients. Knowledge of medical terminology and previous experience of RIO, e-referrals, Summary Care Record & Oracle would be an advantage but not essential.

• To be the first point of contact for all services within locality area.
• Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
• Maintain appropriate records both manually and computerised for all referrals for all services.
• Deal direct with the patients and carers working within the relevant service guidelines.

This post will be based in Telford, however an ability to travel to our current sites at Bridgnorth, Oswestry and Shrewsbury would be beneficial.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Halesfield 6

Telford

TF7 4BF

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Halesfield 6

Telford

TF7 4BF

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

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