Shropshire Community Health NHS Trust

Patient Flow Co-ordinator

The closing date is 24 June 2025

Job summary

Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

An exciting opportunity has arisen for experienced individuals to join our Care Transfer Hub as a Patient Flow Co-Ordinator. Are you passionate about ensuring patients are in the right place and supported to the right pathway?

Shropshire Community Health Trust is offering an exciting opportunity for motivated individuals to work within the Integrated Health and Social Care Care Transfer Team at the Shrewsbury and Telford Hospital Trust. The team is expanding, and this is an ideal opportunity to be involved in the transformation of the service and work with the existing skilled team in the specialist field of Complex Discharge and Patient Flow

The service operates 8am - 6pm, 7 days a week, this post includes bank holidays and weekend working as part of the team rota.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

To be responsible for ensuring efficient and timely flow of patients.
Accountable for preparation and distribution of accurate reports. Internal and External Bed States throughout the day from information provided by all four Community Hospitals and the pathway 2 beds within the independent sector beds as well as System Partner beds held with Local Authority and Neighbouring trusts.
To liaise with the Inpatient wards for information regarding out of hours admissions and discharges.
To triage referrals using agreed criteria and ascertain priority of patient referrals.
To work with Neighbouring Acute and Community Trusts to repatriate Shropshire patients and to keep an active caseload/waiting list.
To attend the Repatriation weekly meetings and provide updates on current caseload. To Ensure waiting list and RIO is updated.
To work autonomously within the Capacity Hub Standard Operating Procedures, taking responsibility for bed availability and bed allocation and for allocating patients to appropriate beds using sound knowledge of the admission process and Trust and Government targets.
Liaise appropriately with all members of the Divisional and Operational Teams to ensure optimum use of bed capacity within the Trust.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

12 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

825-7118204-OPS

Job locations

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent
Word Text Processing (or equivalent)
NVQ Level 3 in Administration, or Level 3 NVQ in Health Care Related topic or equivalent

Experience

Essential

Experience of working within an office environment
Dealing with the public face to face and on the phone
Working with hospital computer systems

Knowledge and Skills

Essential

Articulate with well-developed communication (verbal and written) and interpersonal skills.
Good organisational skills; self-starter and able to use initiative appropriately with only little supervision.
Ability to prioritise and work on own initiative.
Computer literate with experience and knowledge of Microsoft Office - Word, Excel, PowerPoint and Outlook.
Knowledge of the Discharge Pathways
Knowledge of Community services and resources
Demonstrates accuracy and attention to detail

Other

Essential

Ability to meet the travel needs of the post.

Person Specification

Training and Qualifications

Essential

GCSE level Maths and English or equivalent
Word Text Processing (or equivalent)
NVQ Level 3 in Administration, or Level 3 NVQ in Health Care Related topic or equivalent

Experience

Essential

Experience of working within an office environment
Dealing with the public face to face and on the phone
Working with hospital computer systems

Knowledge and Skills

Essential

Articulate with well-developed communication (verbal and written) and interpersonal skills.
Good organisational skills; self-starter and able to use initiative appropriately with only little supervision.
Ability to prioritise and work on own initiative.
Computer literate with experience and knowledge of Microsoft Office - Word, Excel, PowerPoint and Outlook.
Knowledge of the Discharge Pathways
Knowledge of Community services and resources
Demonstrates accuracy and attention to detail

Other

Essential

Ability to meet the travel needs of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Royal Shrewsbury Hospital

Mytton Oak Road

Shrewsbury

SY3 8XQ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)