Quality Support Officer

Shropshire Community Health NHS Trust

The closing date is 01 May 2025

Job summary

Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.

We are looking to recruit a highly motivated and enthusiastic individual. The role is responsible for the administrative and data management of the Family Nurse Partnership Programme.

Successful candidates will be part of a dynamic team who are committed to improving outcomes for children through service transformation and partnership working within the Public Health agenda.

You will be innovative and encouraged to contribute to the continuing development of the service whilst playing an integral role to the functionality and administrative co-ordination of the team and possess excellent IT skills.

The ability to work on your own initiative and be a team player is an essential part of this role.

Accuracy and timeliness is essential to this post to ensure the Family Nurse Partnership Programme is meeting the data and administrative requirements of the service.

Please note this vacancy may close early if a high volume of applications is received, we advise you to submit your application early to avoid disappointment.

Main duties of the job

The post-holder will have a pivotal contribution to make in supporting the quality of the programme.
Accountable to the FNP supervisor, the quality support officer is responsible for a wide range of quality support and administrative functions including data management of the local programme.
The oversight of FN data collection, collation, input and analysis through quality checking of data in Turas the FNP Information System, is a critical element of this role.
The role supports thesupervisor and team in analysis of data to inform clinical practice and to demonstrate how theprogramme is being delivered at individual nurse and team level to support programme delivery.
The post-holder will have oversight of the team's data, working with the supervisor to ensure it isup to date and that reports are compiled for the advisory board, annual review and other relevantstrategic forums, as required. Preparation for board meetings includes preparing meetingagendas, sending invites to board members, arranging meeting venues or co-ordinating virtualmeetings and taking and distributing minutes. This data will be shared with senior managers,commissioners, boards and The National Unit. Therefore, accuracy and timeliness of datainputting is essential as well as competence with business systems and software packages.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

825-7052509-OPS-A

Job locations

0-19 Public Health Nursing Service

14 Leonard Street

Oakengates

TF2 6EU

Job description

Job responsibilities

Please see the job description and person Specification attached for further information on the role.

Job description

Job responsibilities

Please see the job description and person Specification attached for further information on the role.

Person Specification

Training and Qualifications

Essential

NVQ Level 3 in business administration or equivalent qualification or experience.
Maths and English GCSE (A-C) or equivalent.
ECDL or advanced keyboard skills.
Evidence of continuous professional development.

Experience

Essential

Clinical data inputting
Proficient in using Word, Excel databases/systems, PowerPoint, Publisher
Experience of working in an office environment.

Knowledge and Skills

Essential

Report writing skills
High level of written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness
Ability to manage, learn and adapt to clinical systems
Ability to deal with highly confidential client/staff information

Other

Essential

Ability to meet the travel needs of the role which will include occasional travel to meetings and to undertake training.

Person Specification

Training and Qualifications

Essential

NVQ Level 3 in business administration or equivalent qualification or experience.
Maths and English GCSE (A-C) or equivalent.
ECDL or advanced keyboard skills.
Evidence of continuous professional development.

Experience

Essential

Clinical data inputting
Proficient in using Word, Excel databases/systems, PowerPoint, Publisher
Experience of working in an office environment.

Knowledge and Skills

Essential

Report writing skills
High level of written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness
Ability to manage, learn and adapt to clinical systems
Ability to deal with highly confidential client/staff information

Other

Essential

Ability to meet the travel needs of the role which will include occasional travel to meetings and to undertake training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.