Dental Receptionist

Shropshire Community Health NHS Trust

This job is now closed

Job summary

To provide a high quality reception and administration service, appropriate to that expected in a primary dental care practice at Castleforegate Dental and across all Community Dental Service (CDS) sites when requested to do so.

To support the Community Dental Service to be the best local provider of innovative, high quality and accessible services by providing a high quality, efficient and effective reception and administration service, working closely with the rest of the health and care system to improve the health of the local population.

Please note this vacancy may close early if a high volume of applications is received, we do advise you to submit your applications early to avoid disappointment.

Main duties of the job

To act as a first and central point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone.

To use the electronic patient record system, for booking appointments which includes making bookings for clinics at other CDS locations.

To deal face to face with dental emergencies, patients experiencing dental access difficulties and patients with special needs.

To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum / pro rata

Contract

Fixed term

Working pattern

Full-time, Part-time, Flexible working

Reference number

825-6855548-OPS

Job locations

Oswestry Dental Clinic

Thomas Savin Road

Oswestry

SY10 1HA

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person Specification

Training & Qualifications

Essential

Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience.
Good standard of education.

Experience

Essential

Experience of dealing with a wide range of people (public/staff)
Experience of using routine administrative procedures.

Knowldedge and Skills

Essential

Excellent interpersonal and communication skills.
Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision.
Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service.

Other

Essential

Able to meet the travel requirement of the post.

Person Specification

Training & Qualifications

Essential

Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience.
Good standard of education.

Experience

Essential

Experience of dealing with a wide range of people (public/staff)
Experience of using routine administrative procedures.

Knowldedge and Skills

Essential

Excellent interpersonal and communication skills.
Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision.
Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service.

Other

Essential

Able to meet the travel requirement of the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information