Shropshire Community Health NHS Trust

Clinical Triage Administrator

This job is now closed

Job summary

An exciting opportunity has arisen for a Clinical Triage Administrator to join the South West Interdisciplinary Team in the provision of Immediate and Planned Care to patients in the community. The multidisciplinary teams provide nursing and therapy services offering an alternative to hospital admission, supporting timely discharge and enabling people to realise their potential and functional independence. Your role will include dealing with referrals to the nursing and therapy team, general administration work & supporting the Team Leaders.

Please note this vacancy may close early if a high volume of applicants is received, we advise you to submit your application early to avoid disappointment.

Main duties of the job

To deliver call handling and support to the triage function of the community nursing and therapy team.
To support the administration functions of the community nursing and therapy team.
To work independently under the leadership of the team leads, therapists and registered nurses, working within Trust policies, procedures, and standard operating procedures.
To communicate effectively, with sensitivity and compassion, and to manage relationships with people, making reasonable adjustments where necessary.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

08 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

825-6304506-OPS

Job locations

The Gateway

Auction Yard

Craven Arms

SY79BW

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Person Specification

Qualifications

Essential

GCSE's grade A-C in English Language and Maths
NVQ level 3 in Business Administration or equivalent
Level 3 RSA/OCR typewriting qualification or equivalent experience

Experience

Essential

Experience of working within a busy office environment.
Experience of dealing with the public face to face and on the phone.

Knowledge

Essential

Competent in the use of Microsoft products including Outlook, Access, Word, Excel, Powerpoint with advanced skills in the use of spreadsheet and database packages.
Able to work without daily supervision.
Able to organise own work and use own initiative.
Sound knowledge of general administrative procedures.
Good time management.
Ability to effectively use Internet and Databases for information searching and retrieval.

Person Specification

Qualifications

Essential

GCSE's grade A-C in English Language and Maths
NVQ level 3 in Business Administration or equivalent
Level 3 RSA/OCR typewriting qualification or equivalent experience

Experience

Essential

Experience of working within a busy office environment.
Experience of dealing with the public face to face and on the phone.

Knowledge

Essential

Competent in the use of Microsoft products including Outlook, Access, Word, Excel, Powerpoint with advanced skills in the use of spreadsheet and database packages.
Able to work without daily supervision.
Able to organise own work and use own initiative.
Sound knowledge of general administrative procedures.
Good time management.
Ability to effectively use Internet and Databases for information searching and retrieval.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

The Gateway

Auction Yard

Craven Arms

SY79BW

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

The Gateway

Auction Yard

Craven Arms

SY79BW

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)