Shropshire Community Health NHS Trust

Apprentice Front of House/Receptionist - Coral House

This job is now closed

Job summary

An exciting opportunity has arisen within Shropshire Community Health NHS Trust for an apprentice Front of House Receptionist to work at Coral House, in Shrewsbury. The post is for 37.5 hours per week and will primarily cover reception from 8:30-5:00, Monday-Friday.

The successful candidate will act as a first and central point of contact for all enquiries and visitors to the site, which hosts adults and children's services. We are looking for individuals that will have an interest in administration, have good organisational skills and who would thrive in a busy environment.

You will be fully supported on an apprenticeship course and will gain valuable work experience and a recognised qualification: Level 2 Customer Service Practitioner. We require applicants to be accurate, organised, computer literate with good keyboard skills and the ability to prioritise/organise work as well as having excellent communication skills, a pleasant phone manner, be able to work as part of a team or self-directed and commit to the completion of the apprentice qualification.

This post is fixed term for 18 months and during that time you will receive training and on-going support to enable you to use the systems and processes required to undertake the role and complete your apprenticeship. You must be able to meet the travel requirements of the post.

Main duties of the job

To be the first point of contact for all face to face and telephone calls to Coral House reception and greet visitors in a courteous, professional and confident manner sign posting as appropriate and necessary.
To provide reception duties to include meeting and greeting visitors, opening, date stamping, sorting and distributing post as necessary, franking post etc.
Support a confidential reception and administration service to all Children's Therapy services.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

22 May 2024

Pay scheme

Other

Salary

£12,514 a year per annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

825-6265315-OPS

Job locations

Coral House

11 Longbow Close

Shrewsbury

SY1 3GZ

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Experience

Essential

Work experience of liaising with the public on the telephone and / or face-to-face.
Demonstrable experience of using word processing, database packages and other computer systems.

Training and Qualifications

Essential

Good general education
Willingness to work towards a Level 2 in Customer Service Practitioner
Ability to meet the ELS Numeracy and Level 1 Literacy exercises

Knowledge, skills and personal qualities

Essential

Demonstrable knowledge of the Microsoft Office suite of software.
Ability or willingness to learn how to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
Ability to work with limited supervision but seek advice when appropriate.
Able to carry out basic clerical tasks following instruction.
Ability to prioritise and organise own work to meet deadlines.
Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary.
Ability to work on own or as part of a team.
Good communication/interpersonal skills.
Pleasant and helpful telephone manner with an ability to remain calm under pressure.
Ability to cope with a busy office and varied workload with accuracy and attention to detail.
Good organisational skills (e.g. prioritising).

Person Specification

Experience

Essential

Work experience of liaising with the public on the telephone and / or face-to-face.
Demonstrable experience of using word processing, database packages and other computer systems.

Training and Qualifications

Essential

Good general education
Willingness to work towards a Level 2 in Customer Service Practitioner
Ability to meet the ELS Numeracy and Level 1 Literacy exercises

Knowledge, skills and personal qualities

Essential

Demonstrable knowledge of the Microsoft Office suite of software.
Ability or willingness to learn how to communicate effectively and sensitively with colleagues, members of the public and others from a variety of backgrounds.
Ability to work with limited supervision but seek advice when appropriate.
Able to carry out basic clerical tasks following instruction.
Ability to prioritise and organise own work to meet deadlines.
Ability to understand the importance of confidentiality and to maintain confidentiality at all times as necessary.
Ability to work on own or as part of a team.
Good communication/interpersonal skills.
Pleasant and helpful telephone manner with an ability to remain calm under pressure.
Ability to cope with a busy office and varied workload with accuracy and attention to detail.
Good organisational skills (e.g. prioritising).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Coral House

11 Longbow Close

Shrewsbury

SY1 3GZ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Coral House

11 Longbow Close

Shrewsbury

SY1 3GZ

Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)