Job summary
Digital Services are a corporate support service within Shropshire Community Health NHS Trust, encompassing Information, Electronic Patient Record (EPR), IT and Digital Training Services.
An exciting opportunity has arisen to work in the EPR Configuration Team within the EPR Team, we have a long established Rio EPR.
We are looking for an innovative information professional who will work closely with the rest of the EPR Team to develop system functionality, and provide advice and guidance to all services within the Trust.
The role will be both interesting and challenging, and will entail providing technical supervision to other members of the Configuration Team, along with supporting clinicians and senior managers in the functionality of RiO.
To support our requirements, applicants will have demonstrable specialist knowledge and experience of systems development using a range of tools; with particular expertise in some or all of the following; EPR Configuration including SQL, HTML, XML, XSLT and CSS. Knowledge of relational database design, support and data migration would be advantageous as would exposure to Virtual Assistants and mobile disconnected working products.
Main duties of the job
In the context of providing configuration and support services for the Rio Electronic Patient Record:
- Providing day to day support and co-ordination to first line Information/Rio staff, to include training in areas of lead specialism.
- Providing in association with other members of the Information and Rio Teams a responsive and client focused service that delivers high quality information and associated support services to our clients, both internal and external.
- Guided by principles and broad occupational policy, the postholder will contribute to the successful delivery of the Organisations' objectives and will interpret and advise on policy and guidelines.
- Working both autonomously and as part of the Information Team the postholder will be required to act independently, exercising significant discretion in respect of their lead area of specialism.
Provide specialist configuration and analytical support, interpretation and reporting within the EPR to other departments within the Trust including:
- Provide specialist advice and guidance on Rio configuration and information analysis to services and specialist groups e.g. Service Delivery Groups, commissioning leads.
- Continue the ongoing development and maintenance of the Trusts' Electronic Patient Record e.g. lead on the design and development of Rio Configuration.
- Ensure the continuing development and provision of EPR related information and functionality to support the Trust.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person Specification
Training and Qualifications
Essential
- Educated to relevant Degree level e.g. Degree in Information Technology, Degree in Information Science or Core Academic Subject or NVQ5 or equivalent combination of IM&T knowledge/qualification (e.g., Advanced ECDL, BTEC, HND/OND) supplemented with appropriate advanced vocational courses (e.g., SQL Server, Networking, Office, PRINCE2), and a number of years experience in a similar IM&T environment normally associated with a Degree level qualification.
- Demonstrable specialist knowledge and expertise e.g. advanced database management, CCNA, MCP, MSCE, MOS, statistical process control skills.
Experience
Essential
- Recent office experience or experience where interpersonal and telephone skills have been used.
- Computer literate (including use of the internet and other appropriate programs such as Microsoft Office etc).
- Significant experience in provision and interpretation of complex statistical information or demonstrated ability associated with this number of years experience.
- Proven analytical and statistical skills.
Knowledge
Essential
- Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written. oAppropriate knowledge of basic Human Resources and Health and Safety working practices.
- Ability to communicate complex information effectively with different organisations and across different levels of the organisation.
- Ability to overcome barriers associated with conveying technical information to a non-technical audience.
- Ability to work closely with people in other disciplines and form professional working relationships.
- Ability to gain an understanding of and interpret other professionals information requirements.
- Demonstrate advanced keyboard skills associated with obtaining RSA III or equivalent.
- Excellent customer service skills, understanding the demands of a client-focussed organisation.
- Appropriate working knowledge of employment and health and safety.
- Demonstrate problem resolution and judgemental skills to analyse, interpret and resolve complex data and information issues.
- Ability to organise and plan a range of complex programmes to meet statutory and other deadlines typically involving other disciplines/organisations.
Personal Qualities
Essential
- Ability to communicate effectively across different levels of the organisation.
- Ability to develop and maintain effective working relationships with team members and other staff.
- Can demonstrate initiative, creativity, flexibility and a personal ethos of continuous improvement.
- Show an ability to gain an understanding of other professionals 'problem solving' requirements.
- Demonstrate willingness to develop effective working relationships.
- Willingness to identify own training and development needs and undertake further training as necessary.
- A positive, professional, enthusiastic and helpful attitude.
- Flexible, reliable and adaptable.
- Analytical in approach to tasks.
- Neat and precise methods of working, including ensuring accurate filing and record systems are maintained.
- Good time management skills.
Person Specification
Training and Qualifications
Essential
- Educated to relevant Degree level e.g. Degree in Information Technology, Degree in Information Science or Core Academic Subject or NVQ5 or equivalent combination of IM&T knowledge/qualification (e.g., Advanced ECDL, BTEC, HND/OND) supplemented with appropriate advanced vocational courses (e.g., SQL Server, Networking, Office, PRINCE2), and a number of years experience in a similar IM&T environment normally associated with a Degree level qualification.
- Demonstrable specialist knowledge and expertise e.g. advanced database management, CCNA, MCP, MSCE, MOS, statistical process control skills.
Experience
Essential
- Recent office experience or experience where interpersonal and telephone skills have been used.
- Computer literate (including use of the internet and other appropriate programs such as Microsoft Office etc).
- Significant experience in provision and interpretation of complex statistical information or demonstrated ability associated with this number of years experience.
- Proven analytical and statistical skills.
Knowledge
Essential
- Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written. oAppropriate knowledge of basic Human Resources and Health and Safety working practices.
- Ability to communicate complex information effectively with different organisations and across different levels of the organisation.
- Ability to overcome barriers associated with conveying technical information to a non-technical audience.
- Ability to work closely with people in other disciplines and form professional working relationships.
- Ability to gain an understanding of and interpret other professionals information requirements.
- Demonstrate advanced keyboard skills associated with obtaining RSA III or equivalent.
- Excellent customer service skills, understanding the demands of a client-focussed organisation.
- Appropriate working knowledge of employment and health and safety.
- Demonstrate problem resolution and judgemental skills to analyse, interpret and resolve complex data and information issues.
- Ability to organise and plan a range of complex programmes to meet statutory and other deadlines typically involving other disciplines/organisations.
Personal Qualities
Essential
- Ability to communicate effectively across different levels of the organisation.
- Ability to develop and maintain effective working relationships with team members and other staff.
- Can demonstrate initiative, creativity, flexibility and a personal ethos of continuous improvement.
- Show an ability to gain an understanding of other professionals 'problem solving' requirements.
- Demonstrate willingness to develop effective working relationships.
- Willingness to identify own training and development needs and undertake further training as necessary.
- A positive, professional, enthusiastic and helpful attitude.
- Flexible, reliable and adaptable.
- Analytical in approach to tasks.
- Neat and precise methods of working, including ensuring accurate filing and record systems are maintained.
- Good time management skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
