Job summary
Digital Services is a corporate support service within Shropshire Community Health NHS Trust, encompassing IT, Information and Electronic Patient Record (EPR) support.
An exciting opportunity has arisen to join our IT Team. We are looking for an innovative and motivated self-starter who will work closely with the rest of the IT Team and Digital Services to provide advice and support as part of the IT Service Desk function.
In order to support our requirements, applicants will have demonstrable knowledge and experience of systems and tools to be able to successfully maintain and develop a corporate IM&T environment, with particular expertise in some or all of the following; networking, cyber-security, ITIL processes, fault-finding and diagnosis of complex IT hardware and software issues.
Flexibility around home and remote working will need to be agreed in advance to ensure the needs of the service are met. An on-site presence is required to support both the infrastructure and Team including travel to multiple sites across Shropshire, Dudley and the Black Country.
Main duties of the job
Providing in association with other members of the IT Division a responsive and client focused service, that delivers high quality IT and associated support services to our clients, both internal and external.
Contribute to the successful delivery of the Organisations objectives whilst following departmental guidelines and organisational policy, working both autonomously and as part of the IT Team e.g. the post holder will be required to act independently within the appropriate guidelines, seeking advice and guidance as required.
The successful candidate will be a confident communicator and be able to relay complex technical information effectively across different levels of our Trust and its partners.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, Dudley, The Black Country and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description
Job responsibilities
Please see the attached job description and person specification for further information of this role.
Job description
Job responsibilities
Please see the attached job description and person specification for further information of this role.
Person Specification
Qualifications
Essential
- Educated to relevant Degree level, NVQ5 or Equivalent combination of IM&T knowledge/experience/qualification and a number of years' experience in a similar IM&T environment normally associated with a Degree level qualification.
- Appropriate intermediate vocational short courses e.g., SQL Server, Expertise in Networking, Microsoft SCCM, Wi-Fi.
Personal Qualities
Essential
- Ability to communicate effectively across different levels of the organisation.
- Ability to develop and maintain effective working relationships with team members and other staff.
- Can demonstrate initiative, creativity, flexibility and a personal ethos of continuous improvement.
- Show an ability to gain an understanding of other professionals 'problem solving' requirements.
- Demonstrate willingness to develop effective working relationships.
- Willingness to identify own training and development needs and undertake further training as necessary.
- A positive, professional, enthusiastic and helpful attitude.
- Flexible, reliable and adaptable.
- Analytical in approach to tasks.
- Neat and precise methods of working, including ensuring accurate filing and record systems are maintained.
- Good time management skills.
- Demonstrate advanced keyboard skills associated with obtaining RSA III or equivalent.
Knowledge and Skills
Essential
- Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written.
- Ability to work closely with people in other disciplines and form professional working relationships
- Ability to communicate complex information effectively with different organisations and across different levels of the organisation.
- Ability to overcome barriers associated with conveying technical information to a non-technical audience
- Demonstrate problem resolution skills to determine and resolve technical and infrastructure issues.
- Demonstrate an ability to carry out fault-finding and diagnosis of complex IT hardware and software.
- Ability to organise and plan tasks to meet required deadlines e.g., project timetables.
- Excellent customer service skills, understanding the demands of a client-focussed organisation.
Experience
Essential
- Recent office experience or experience where interpersonal and telephone skills have been used.
- Computer literate (including use of the internet technologies and other appropriate programs such as Microsoft Office etc..)
Person Specification
Qualifications
Essential
- Educated to relevant Degree level, NVQ5 or Equivalent combination of IM&T knowledge/experience/qualification and a number of years' experience in a similar IM&T environment normally associated with a Degree level qualification.
- Appropriate intermediate vocational short courses e.g., SQL Server, Expertise in Networking, Microsoft SCCM, Wi-Fi.
Personal Qualities
Essential
- Ability to communicate effectively across different levels of the organisation.
- Ability to develop and maintain effective working relationships with team members and other staff.
- Can demonstrate initiative, creativity, flexibility and a personal ethos of continuous improvement.
- Show an ability to gain an understanding of other professionals 'problem solving' requirements.
- Demonstrate willingness to develop effective working relationships.
- Willingness to identify own training and development needs and undertake further training as necessary.
- A positive, professional, enthusiastic and helpful attitude.
- Flexible, reliable and adaptable.
- Analytical in approach to tasks.
- Neat and precise methods of working, including ensuring accurate filing and record systems are maintained.
- Good time management skills.
- Demonstrate advanced keyboard skills associated with obtaining RSA III or equivalent.
Knowledge and Skills
Essential
- Demonstrate an ability to provide, receive and record both routine and complex communications, electronically, orally and written.
- Ability to work closely with people in other disciplines and form professional working relationships
- Ability to communicate complex information effectively with different organisations and across different levels of the organisation.
- Ability to overcome barriers associated with conveying technical information to a non-technical audience
- Demonstrate problem resolution skills to determine and resolve technical and infrastructure issues.
- Demonstrate an ability to carry out fault-finding and diagnosis of complex IT hardware and software.
- Ability to organise and plan tasks to meet required deadlines e.g., project timetables.
- Excellent customer service skills, understanding the demands of a client-focussed organisation.
Experience
Essential
- Recent office experience or experience where interpersonal and telephone skills have been used.
- Computer literate (including use of the internet technologies and other appropriate programs such as Microsoft Office etc..)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
