Job summary
The HR Administrator is a member of the Human Resources Services Team and the responsibilities of the team are to support the daily demand of queries relating to all aspects of HR Operations. The post holder will need to effectively prioritise incoming call, e-mail and E Forms into urgent and non-urgent and action accordingly.
Main duties of the job
The HR Services Team are responsible for receiving HR and payroll queries and inputting data related to individual's contractual terms of employment using the NHS ESR system. The Trust HR team receives a high volume of telephone calls and e-mails from CLCH employees. The team must ensure a good working knowledge of the HR Operations standard operating procedures in addition to CLCH policies. Enquiries must be effectively prioritised and escalated as appropriate and all queries are to be effectively logged and tracked using a workflow system.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualifications
Essential
- Good literacy and numeracy skills
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience
Essential
- Administrative experience in a busy office environment
- Experience of working in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Experience of working in a health care environment/ Previous HR experience
- Experience of using the NHS Electronic Staff Record System
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to standard operating procedures
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
Person Specification
Education/Qualifications
Essential
- Good literacy and numeracy skills
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience
Essential
- Administrative experience in a busy office environment
- Experience of working in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Experience of working in a health care environment/ Previous HR experience
- Experience of using the NHS Electronic Staff Record System
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Able to work at speed whilst maintaining accuracy
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to standard operating procedures
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
