Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are seeking a dynamic and experiencedBusiness Support and Front of House Manager to lead our corporate administrative and reception services across the Hertfordshire Division.
This pivotal role supports the Director of Operations and senior leadership team, ensuring high-quality, integrated business support and front-of-house services across multiple clinical sites.
You will lead a team of administrative and reception staff, manage clinic infrastructure, and drive improvements in service delivery, governance, and operational performance.
- Lead and manage the Business Support and FOH teams across Hertfordshire.
- Oversee clinic site operations, ensuring efficient use of space and resources.
- Support financial planning, budget monitoring, and cost improvement initiatives.
- Drive service development, policy implementation, and project management.
- Ensure compliance with governance standards and readiness for inspections.
- Promote a culture of learning, development, and continuous improvement.
What We're Looking For - Educated to degree level or equivalent, with evidence of ongoing professional development.
- Proven experience in administration management within a complex organisation.
- Strong leadership, communication, and stakeholder engagement skills.
- Knowledge of NHS systems, governance, and service delivery frameworks.
Main duties of the job
- Lead and manage the Business Support and front of house teams across Hertfordshire.
- Oversee clinic site operations, ensuring efficient use of space and resources.
- Assist the divisional directors to set up and coordinate administrative processes for the division to support effective management of resources
- Work closely with estates and facilities team to support estates needs in the division
- Promote a culture of learning, development, and continuous improvement.
- Hold a number of initiatives on behalf of the senior management team
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme (only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Job description
Job responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Person Specification
Experience
Essential
- Experience of administration management in a large complex organisation
- Experience of staff management and motivating diverse teams
- Experience of budgetary management and of monitoring financial management and control procedures
- Experience of audit
- Experience in practice and service development
- Experience of managing projects
- Experience of developing, implementing and reviewing of policies, guidelines, protocols, processes and administrative systems.
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private and voluntary sector
Desirable
- Experience of and risk assessment and management
- Experience of managing change programmes
- Experience of leading, introducing and managing organisational development programmes
- Experience of development and/or commissioning of training and education programmes
Education/Qualification
Essential
- Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
- Evidence of continuous personal and professional development
Desirable
- Evidence of further education to post-graduate certificate/diploma in relevant field (e.g. management, business administration) or equivalent level 7 combination of education and training.
- PRINCE 2 qualified or equivalent Project Methodology Experience
Skills & Knowledge
Essential
- Understanding of health and social care management environment and the roles and responsibilities within it
- Understanding of primary care, acute services and the health and social care agenda.
- Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
- Leadership skills that are capable of establishing direction and purpose and leading others effectively within a complex organisational structure
- Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
- Ability to coach, motivate, mentor and inspire
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
- Ability to effectively co-ordinate project activities, to internal and externally set timelines.
- Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
- Numerate and able to analyse, calculate and produce statistical and financial information accurately.
- Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
- Ability to be innovative in service development
- Knowledge of equal opportunities in service delivery and employment
Desirable
- Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Ability to successfully prioritise simultaneous activities and projects within time scale and budget
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards.
Person Specification
Experience
Essential
- Experience of administration management in a large complex organisation
- Experience of staff management and motivating diverse teams
- Experience of budgetary management and of monitoring financial management and control procedures
- Experience of audit
- Experience in practice and service development
- Experience of managing projects
- Experience of developing, implementing and reviewing of policies, guidelines, protocols, processes and administrative systems.
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private and voluntary sector
Desirable
- Experience of and risk assessment and management
- Experience of managing change programmes
- Experience of leading, introducing and managing organisational development programmes
- Experience of development and/or commissioning of training and education programmes
Education/Qualification
Essential
- Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
- Evidence of continuous personal and professional development
Desirable
- Evidence of further education to post-graduate certificate/diploma in relevant field (e.g. management, business administration) or equivalent level 7 combination of education and training.
- PRINCE 2 qualified or equivalent Project Methodology Experience
Skills & Knowledge
Essential
- Understanding of health and social care management environment and the roles and responsibilities within it
- Understanding of primary care, acute services and the health and social care agenda.
- Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
- Leadership skills that are capable of establishing direction and purpose and leading others effectively within a complex organisational structure
- Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
- Ability to coach, motivate, mentor and inspire
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
- Ability to effectively co-ordinate project activities, to internal and externally set timelines.
- Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
- Numerate and able to analyse, calculate and produce statistical and financial information accurately.
- Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
- Ability to be innovative in service development
- Knowledge of equal opportunities in service delivery and employment
Desirable
- Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Ability to successfully prioritise simultaneous activities and projects within time scale and budget
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
