Job summary
We're looking for a skilled and experienced Contract Manager to lead on the management of third party contracts across our Estates and Facilities service at Central London Community Health NHS Trust.
In this key role, you will oversee a range of contracts including a newly awarded Integrated Estates and Facilities service and a range of other Estates-related contracts, from waste suppliers to third party service contracts and newly installed assets, ensuring providers deliver safe, compliant and high quality work. You'll be the main point of contact for providers, working closely with Estates, Procurement and Clinical teams to monitor contract performance, lead on procurement processes, and support the long term planning of Estates provision.
You'll also play an important role in aligning Estates contract outcomes with national standards, NHS guidance and regulatory frameworks including the Premises Assurance Model (PAM) and Care Quality Commission (CQC) requirements. SFG20 is the industry standard for building maintenance and a working knowledge of this within an operational or contractual context would be a benefit.
Main duties of the job
Main duties of the job
This is a senior role, with responsibility for developing and overseeing Estates contracts that support the safety, financial viability and compliance of the Trust's buildings and Estates & Facilities functions. Key responsibilities include:
- Acting as the primary management lead for the set up, performance monitoring and review of contractual arrangements between CLCH and the core Integrated Estates and Facilities service provider.
- Leading on the procurement and monitoring other Estates and Facilities related contracts.
- Analysing contract performance using KPIs and service reports, and providing assurance through reporting to various Trust committees.
- Manging contract finances, including delegated budgets and authorising payments.
- Ensuring that the Trust's Estates and Facilities suppliers are performing in accordance with their contractual obligations and holding them to account where this is not the case.
- Operate within the newly formed Trust Estates function to support the Director of Estates and Facilities Management to act as a point of leadership and subject matter expertise overseeing contract management.
- Build strong working relationships with providers and service users across the Trust.
This is a varied role in a newly established team where you'll have the opportunity to shape how we deliver Estates services across Central London Community Health.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualification
Essential
- Educated to Masters Degree level or equivalent in Estates & Facilities management. Or have relevant commercial experience, with a proven track record
- Evidence of Continued Professional Development
Experience
Essential
- NHS experience working at a Management level within Estates & Facilities services or similar role that demonstrates the ability to successfully deliver with the necessary commercial skills
- Substantial experience of managing highly complex contract related issues of significant value in a large multi-disciplinary organisation; particularly healthcare or public sector
- Substantial experience of managing Estates and Facilities related contracts in an organisation with a complex and varied estates portfolio
- Demonstrate proficient and practised experience in dealing with contractors in providing services within a contractual framework, and have an expert knowledge of the principals of monitoring contracts against indicators and performance standards
- Experience of supporting contract tendering processes including working understating of procurement rules.
- Leadership experience in working with executive and senior colleagues including managing and presenting complex information and messages
- Experience of working with stakeholders - external and internal
- Experience of budget management including working knowledge of budget setting, financial processes, ability to analyse forecast/expenditure
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act and commercial requirements
Desirable
- Experience of working within a multi-disciplined Facilities Services environment.
- Significant involvement in leading change management.
- Experience of presenting papers and reports to public sector risk-related committees
- Experience of being involved in legal procedures and processes
- Line management experience
Knowledge and Skills
Essential
- Knowledge of Estates & Facilities Management/FM related contracts and monitoring procedures, including up to date knowledge of the standards pertaining to Healthcare provider organisations.
- Well-developed analytical skills applicable to the delivery of complex data analysis and ability to manipulate, interpret, compare and present such information to different audiences
- Ability to work autonomously to effectively plan, prioritise, organise, monitor and control all activities within areas of team responsibility to meet deadlines and operational requirements, working to tight and often changing timescales
- Ability for frequent concentration for analysis, report writing, meetings etc. with frequent interruptions to deal with service issues
Desirable
- A working knowledge of relevant legislation and statutory requirements including an understanding of food hygiene and health and safety at work regulations, NHS Plan, PEAT, NHS cleaning codes of practice and NHS policies and standards including infection control
- Experience in policy development and management.
- Experience in interpreting national policy for implementation and application to internal policy
Person Specification
Education/Qualification
Essential
- Educated to Masters Degree level or equivalent in Estates & Facilities management. Or have relevant commercial experience, with a proven track record
- Evidence of Continued Professional Development
Experience
Essential
- NHS experience working at a Management level within Estates & Facilities services or similar role that demonstrates the ability to successfully deliver with the necessary commercial skills
- Substantial experience of managing highly complex contract related issues of significant value in a large multi-disciplinary organisation; particularly healthcare or public sector
- Substantial experience of managing Estates and Facilities related contracts in an organisation with a complex and varied estates portfolio
- Demonstrate proficient and practised experience in dealing with contractors in providing services within a contractual framework, and have an expert knowledge of the principals of monitoring contracts against indicators and performance standards
- Experience of supporting contract tendering processes including working understating of procurement rules.
- Leadership experience in working with executive and senior colleagues including managing and presenting complex information and messages
- Experience of working with stakeholders - external and internal
- Experience of budget management including working knowledge of budget setting, financial processes, ability to analyse forecast/expenditure
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act and commercial requirements
Desirable
- Experience of working within a multi-disciplined Facilities Services environment.
- Significant involvement in leading change management.
- Experience of presenting papers and reports to public sector risk-related committees
- Experience of being involved in legal procedures and processes
- Line management experience
Knowledge and Skills
Essential
- Knowledge of Estates & Facilities Management/FM related contracts and monitoring procedures, including up to date knowledge of the standards pertaining to Healthcare provider organisations.
- Well-developed analytical skills applicable to the delivery of complex data analysis and ability to manipulate, interpret, compare and present such information to different audiences
- Ability to work autonomously to effectively plan, prioritise, organise, monitor and control all activities within areas of team responsibility to meet deadlines and operational requirements, working to tight and often changing timescales
- Ability for frequent concentration for analysis, report writing, meetings etc. with frequent interruptions to deal with service issues
Desirable
- A working knowledge of relevant legislation and statutory requirements including an understanding of food hygiene and health and safety at work regulations, NHS Plan, PEAT, NHS cleaning codes of practice and NHS policies and standards including infection control
- Experience in policy development and management.
- Experience in interpreting national policy for implementation and application to internal policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
