Job summary
Are you passionate about driving innovation in healthcare? Developments in digital and data mean we need a leader who thrives on change, embraces emerging technologies and translates them into real improvements for patients and staff.
The Head of Business Change and Innovation is a new role in digital and data which will help the organisation achieve transformational change and programme delivery to support our service users better. The post holder will manage all digital and data related business change, which includes both existing change programmes, and new ones that this post will help to identify and shape. As such this role is key to delivering the Trust changing priorities, leveraging the best new innovations, and maximising benefits from the delivery of programmes. You will oversee two Business Partners, providing line management and development, while working closely with the Service Assurance Lead, SIAM partners, and other stakeholders.
Collaboration will be at the heart of your work. By engaging with the wider North West London community and mental health collaborative, integrated care systems, local authorities, and partner Trusts.
To succeed, you will bring strategic insight, strong relationship-building skills, and the ability to articulate and deliver a clear vision. In return, you will have the opportunity to lead innovation, influence delivery, and ensure digital and data services continue to support high-quality care across our communities.
Main duties of the job
This is a key role at the heart of delivering the Trust's changing priorities, maximising benefits from digital initiatives and programmes, and bringing the best new innovations into everyday practice. As Head of Business Change and Innovation, you will be working closely with clinical and non-clinical colleagues to ensure that technology truly supports patient care and staff needs.
You will also coordinate with internal and external stakeholders to manage demand, set priorities and make the best use of resources. Compliance with NHS and Trust requirements will be central to your work, as will risk management, ensuring programmes are well-governed.
We will look to you to bring insight into emerging technologies, including Artificial Intelligence (AI), identifying where they can add value, while also putting in place safeguards. You will help shape a vision for digital change that is both ambitious and realistic, building consensus and translating strategy into delivery.
In return, we will support you with ongoing training, professional development, and the opportunity to play a visible, influential role across our Trust. This post requires significant experience of programme delivery, excellent communication and relationship management skills, and a detailed understanding of digital and data services.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualification
Essential
- asters degree or equivalent experience, plus post-graduate in-depth professional knowledge in several disciplines e.g. information systems, change management, programme management, finance
- Management training, qualifications or experience
Desirable
- Relevant programme management methodology certification
Experience
Essential
- Extensive experience of digital and data programme and portfolio design, planning and delivery, and business planning processes
- Experience of working with external resources from suppliers as well as in-house teams to delivery coherent joined up programmes of wor
- Experience of applying innovation and ideation approaches, to generate and develop new solutions that can be practically applied to the benefit of the organisation
- Experience in complex stakeholder management and engagement within, and across, organisations, including effective commination up to Board level
- Experience of presenting complex and sensitive information to key stakeholders and groups
- Experience of programme performance reporting, benefits management and realisation
- Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes
- Experience of ensuring value for money and providing transparency around financial costs and benefits
- Experience of risk and issue management, including applying mitigations and other actions to secure benefits where these have been in jeopardy
- Experience of managing contractual change control processes including supporting the development and review of business cases, and reviewing contract documentation
- Experience of working effectively with professional advisors such as lawyers, procurement specialists and commercial advisors
- In-depth experience of staff line management and team management, including development, appraisal and achieving results through others
Desirable
- Good working knowledge of the NHS and the work of a community Trust
- Strategic procurement experience
Skills & Knowledge
Essential
- Excellent presentation and communication skills - ability to engage with all levels of staff, and lead, as well as contribute in, meetings
Person Specification
Education/Qualification
Essential
- asters degree or equivalent experience, plus post-graduate in-depth professional knowledge in several disciplines e.g. information systems, change management, programme management, finance
- Management training, qualifications or experience
Desirable
- Relevant programme management methodology certification
Experience
Essential
- Extensive experience of digital and data programme and portfolio design, planning and delivery, and business planning processes
- Experience of working with external resources from suppliers as well as in-house teams to delivery coherent joined up programmes of wor
- Experience of applying innovation and ideation approaches, to generate and develop new solutions that can be practically applied to the benefit of the organisation
- Experience in complex stakeholder management and engagement within, and across, organisations, including effective commination up to Board level
- Experience of presenting complex and sensitive information to key stakeholders and groups
- Experience of programme performance reporting, benefits management and realisation
- Experience of budgetary responsible, including budget setting with evidence of working knowledge of financial processes
- Experience of ensuring value for money and providing transparency around financial costs and benefits
- Experience of risk and issue management, including applying mitigations and other actions to secure benefits where these have been in jeopardy
- Experience of managing contractual change control processes including supporting the development and review of business cases, and reviewing contract documentation
- Experience of working effectively with professional advisors such as lawyers, procurement specialists and commercial advisors
- In-depth experience of staff line management and team management, including development, appraisal and achieving results through others
Desirable
- Good working knowledge of the NHS and the work of a community Trust
- Strategic procurement experience
Skills & Knowledge
Essential
- Excellent presentation and communication skills - ability to engage with all levels of staff, and lead, as well as contribute in, meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
