Central London Community Health Trust

Administrator Officer

The closing date is 28 August 2025

Job summary

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

Permanent Full Time role for Administrator Officer- B3 (Sponsorship is not available).

The post holder responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.

The POST HOLDER will be responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure any urgent needs highlighted to the appropriate clinical services.

Main duties of the job

Receive and manage calls from patients and professionals

Undertake and other administrative duty required

*We are unable to sponsor applicants for this purely administrative role.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

15 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year Per Annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-HERTS-7358012-A

Job locations

Harpenden Memorial Hospital

Carlton Road

Harpenden

AL5 4TB

Job description

Job responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Job description

Job responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person Specification

Education/Qualifications

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience.
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of working with the public in a customer service role.
Team working.

Desirable

Experience of working in a health care environment

Skills and Knowledge

Essential

Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Accurate copy typing
Excellent verbal and written skills
Evidence of excellent organisational skills
Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post

Person Specification

Education/Qualifications

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience.
European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of working with the public in a customer service role.
Team working.

Desirable

Experience of working in a health care environment

Skills and Knowledge

Essential

Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Accurate copy typing
Excellent verbal and written skills
Evidence of excellent organisational skills
Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Harpenden Memorial Hospital

Carlton Road

Harpenden

AL5 4TB

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Harpenden Memorial Hospital

Carlton Road

Harpenden

AL5 4TB

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)