Central London Community Health Trust

Receptionist

The closing date is 18 May 2025

Job summary

We are seeking a highly professional and organised Receptionist to join our Front of House team at Central London Community Healthcare NHS Trust. As the first point of contact, you will play a key role in delivering a high-quality, efficient and welcoming front of house service.

We're looking for someone who brings a helpful and approachable presence to the front desk, with the ability to create a positive and memorable experience for all service users. You should have strong communication skills, excellent attention to detail, and be passionate about delivering outstanding care to patients.

The ideal candidate will be confident managing multiple priorities, able to remain calm and kind under pressure, and take initiative when faced with challenges. You'll also need to be highly competent with computers, as the role involves regular use of digital systems and tools to support efficient and accurate service delivery.

Main duties of the job

Provide a warm, professional welcome to all service users, directing them to the appropriate departments or services.
Ensure all service users are treated with dignity and respect at all times, and that any personal information is communicated with sensitivity, discretion, and professionalism.
Ensure all messages, whether via telephone, email, or written notes, are accurately recorded and promptly relayed, seeking clarification when needed.
Maintain up-to-date knowledge of all clinics, booking systems, and associated protocols/templates, and proactively suggest improvements where appropriate.
Confirm appointments with service users in advance, using telephone or written communication as appropriate.
Support the upkeep of a clean and safe environment for all, adhering to fire safety and health and safety guidelines.
Work collaboratively with clinical teams to support effective patient flow and service delivery.
Provide receptionist cover at other sites when required, maintaining a consistent high standard of service across locations.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

12 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year per annum, inclusive of HCAS (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

824-INNER-7167430

Job locations

Parkview Centre for Health & Wellbeing

56 Bloemfontein Rd

London

W12 7FG

Job description

Job responsibilities

Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Administrative experience in an office environment
Experience of working with the public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills

Essential

Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Excellent verbal and written skills

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Qualifications

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Administrative experience in an office environment
Experience of working with the public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills

Essential

Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Excellent verbal and written skills

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Parkview Centre for Health & Wellbeing

56 Bloemfontein Rd

London

W12 7FG

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Parkview Centre for Health & Wellbeing

56 Bloemfontein Rd

London

W12 7FG

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)