Job summary
We are looking for efficient and effective administrator to join our busy, friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet.
You should be hardworking, flexible and motivated to provide a high quality service.
A significant part of the role will involve processing new referrals and arranging appointments for patients over the telephone. The service operates 08.00 - 20.00, 7 days per week on a shift/rota basis including Bank holidays.
Previous applicants need not apply again.
Main duties of the job
The post holder will provide a comprehensive and high-quality administrative support to theteam
The post holder will assist in organising the team's workload and manage diaries.
The post holder will take responsibility for booking clinics, processing new referrals, updatingwaiting lists and communicating appointment related information to patients/carers.
Support temporary staff and support day to day running of the office
We are looking for candidates with
- Excellent administrative skills,
- Impeccable organisational skills,
- Enjoys handling patient queries over the telephone,
- Customer service skills,
- System One knowledge preferred,
- Excellent written, spoken and telephone communication skills
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner.
- Maintain health records as required and according to local SOPs.
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
- Provide accurate confirmation of appointments to patients.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner.
- Maintain health records as required and according to local SOPs.
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
- Provide accurate confirmation of appointments to patients.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Experience of working in a health care environment
Skills & Knowledge
Essential
- Understanding of the need for confidentiality.
- Ability to create and structure office systems e.g., filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Able to prepare routine correspondence independently.
- Ability to work and adapt to a changing environment.
- Creative & innovative
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Experience of working in a health care environment
Skills & Knowledge
Essential
- Understanding of the need for confidentiality.
- Ability to create and structure office systems e.g., filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Able to prepare routine correspondence independently.
- Ability to work and adapt to a changing environment.
- Creative & innovative
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Edgware Community Hospital
Edgware Community Hospital, Burnt Oak Broadway, Middx
Edgware
HA8 0AD
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
