Job summary
Central London Community Healthcare (CLCH) are now seeking a SPA Senior Administrator to join them at Wembley Centre for Health and Care
The SPA team is responsible for processing and registering new referrals booking clinics and client appointments to support achievement of service KPIs (key performance indicators/targets), updating waiting lists, and communicating appointment related information to patients, carers, and health professionals.
They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. Contact with patients will be largely by telephone and letter.
The post holder is responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service. They will be an ambassador for the service, will be motivated to provide first class administration in a professional manner to support the work of the service and meet strategic and business objectives.
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services. As a senior administrator, the post holder will be responsible for organising and co-ordinating the workload to the junior admin team. The post holder will also act on their own initiative in dealing with day-to-day issues.
Main duties of the job
The post holder will be comfortable with IT and be keen to learn new software packages and processes and have the ability to work under pressure to meet targets.
We are looking to appoint a bright new administrator with excellent organisation and communication skills and a keen eye for detail.
The successful candidate will be assertive, work well within a team and be passionate about providing a high-quality service.
We are looking for a candidate who is efficient, great with systems and inspired by the idea of making a difference.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential
- Previous administration/secretarial experience
- Experience of working with the general public in a customer or client-facing role
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
Desirable
- Experience of working in the NHS/Public sector
- Experience of administering the recruitment and selection procedure
- Project management experience
Skills
Essential
- Knowledge of a range of administrative/secretarial procedures
- Understanding of patient pathways and medical terminology in own area of work
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Excellent time management skills
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Knowledge of and commitment to equal opportunities
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
Desirable
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential
- Previous administration/secretarial experience
- Experience of working with the general public in a customer or client-facing role
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
Desirable
- Experience of working in the NHS/Public sector
- Experience of administering the recruitment and selection procedure
- Project management experience
Skills
Essential
- Knowledge of a range of administrative/secretarial procedures
- Understanding of patient pathways and medical terminology in own area of work
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Excellent time management skills
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Knowledge of and commitment to equal opportunities
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
Desirable
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Wembley Centre for Health and Care
116 Chaplin Road
Wembley
HA0 4UZ
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
