Job summary
We are looking for an enthusiastic, flexible and dynamic Receptionist to join our Inner Northwest Divisions. The ideal candidate will be a highly motivated individual, who is passionate about ensuring our patients are dealt with in a compassionate and efficient way.
Main duties of the job
Welcoming patients, carers, staff and visitors signposting them to the relevant departments. Booking in appointments on arrival appropriately & according to their urgency
Ensuring that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy contributing to the improvement of the 'patient experience'
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or Equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills
Essential
- Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Key Attributes
Desirable
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Person Specification
Qualifications
Essential
- Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or Equivalent
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills
Essential
- Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
- Experience of handling patient payments and associated banking procedures
Key Attributes
Desirable
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
