Job summary
Quality Information Analyst - Band 6Central London Community Healthcare (CLCH) NHS Trust works across nine London boroughs and Hertfordshire. We are rated 'Good' by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.The post holder will contribute to the delivery of the Trust's Quality Improvement agenda, as part of the overall Quality Strategy. The role will lead on sourcing, analysis and reporting of data and information from a range of stakeholders within and external to the Trust across a range of quality initiatives.
Main duties of the job
The role will chiefly support the Quality team with their programme of work, in measuring the efficacy of quality initiatives, areas which would benefit from quality schemes, and demonstrating and implementing best practice. This will involve key working relationships with the safety team, patient experience team and the Head of Quality Improvement. Their work will involve ensuring consistent and high quality reports, high level and detailed process mapping, drawing together and analysis of data from a wide range of sources, system reviews and the formulation of a sound understanding of the organisations aims and objectives.It is the responsibility of the Quality Information Analyst to convey the requirements to teams and managers. The post holder will apply proven communication, analytical, and problem-solving skills to help support the clear reporting of quality metrics, and the timely delivery of quality improvement schemes.
Please be aware that all communications about this vacancy will be received to you via email and text message. Always check your inbox and junk mail folders and provide a UK mobile number if available.The interviews will take place at Parsons Green Health Centre.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Provide analytical advice and support to the Divisional Directors of Nursing & Therapies, Improvement and Transformation teams and Divisional Management on the detail and analytical position for areas within scope and remit. Influence and implement the development and design of Quality datasets and reporting; providing relevant and timely information on all aspects of quality within the Trust. Maintain a suite of reporting to fulfil the Trust needs for Quality reporting, and thorough documentation to support the ongoing use of reports and maintenance/development of the reports. Provide advice and guidance on the use and efficacy of data for Quality purposes; analysis and interpretation on a wide range of reports and results, measure performance and support the Quality Improvement agenda with requisite data and information. Provide capacity and capability in Trust Benchmarking schemes both internally and externally.Please see attached Job Description and Person Specification for full roles and responsibilities
Job description
Job responsibilities
Provide analytical advice and support to the Divisional Directors of Nursing & Therapies, Improvement and Transformation teams and Divisional Management on the detail and analytical position for areas within scope and remit. Influence and implement the development and design of Quality datasets and reporting; providing relevant and timely information on all aspects of quality within the Trust. Maintain a suite of reporting to fulfil the Trust needs for Quality reporting, and thorough documentation to support the ongoing use of reports and maintenance/development of the reports. Provide advice and guidance on the use and efficacy of data for Quality purposes; analysis and interpretation on a wide range of reports and results, measure performance and support the Quality Improvement agenda with requisite data and information. Provide capacity and capability in Trust Benchmarking schemes both internally and externally.Please see attached Job Description and Person Specification for full roles and responsibilities
Person Specification
Eduation/Qualification
Essential
- Educated to degree level in Informatics or a related discipline, or acquired through training and relevant experience to degree level or equivalent.
- Health Informatics or Data Management qualifications, or equivalent combination of short courses and experience.
Desirable
- Membership of Professional Organisation or Body.
- Relevant Professional Qualification e.g. BCS / ISEB.
- PRINCE2 or other Project Management accredited qualifications.
Experience
Essential
- Relevant work experience working with quality improvement or healthcare data analysis
- Experience of analysing complex datasets, in a healthcare environment, and providing meaningful and credible conclusions and reports.
- Proven communication skills and relationship management.
- Proven experience of producing user, functional and technical requirement specifications.
- Experience of writing reports for senior staff to a high standard.
- Experience of presenting information, reports and opportunities to managers and clinicians, in verbal and written form.
- To be able to resolve complex requirements conflicts through effective stakeholder engagement
Desirable
- Knowledge of community healthcare sector
- Knowledge of community clinical information systems.
Skills and Knowledge
Essential
- Advanced level IT Skills including Microsoft Excel, Word, PowerPoint.
- Ability to interrogate complex healthcare datasets, interpret and draw conclusions from it and suggest means of improvement.
- Ability to use different analytical tools, techniques and statistical methods to support the use of information
- Ability to analyse, summarise and present data within tables, charts and pivot tables
- Ability to design and develop reports and dashboards
- The ability to abstract relevant detail from a wide range of users.
- Knowledge of NHS information management and clinical information systems
- Ability to produce user, functional, technical and system requirement specifications.
- Ability to think strategically and link the organisations goals and objectives to practical system solutions
- Ability to create clear and easily readable documents and procedures in both technical and user-friendly language
- Excellent planning and organisational skills with outstanding ability to prioritise and schedule workloads.
- Excellent understanding of the organisational goals and objectives
- Ability to communicate and negotiate effectively and appropriately with a wide range of people.
- Ability to listen to, understand and accurately interpret complex and detailed instructions and guidance given, and provide various alternative solutions as necessary
Desirable
- Knowledge of community healthcare sector
- Knowledge of community clinical information systems.
- Ability to use Structured Query Language (SQL) to interrogate data
- Ability to render reports in Microsoft Power BI
Other
Essential
- Excellent verbal and written communication skills
- Excellent listening and interpersonal skills
- Ability to communication ideas in both technical and user-friendly language.
- Highly self-motivated and directed
- Excellent attention to detail, accuracy and consistency including in relation to document version control.
- Experience working in a team-oriented, collaborative environment.
- Capable of working in an autonomous fashion.
- Clear understanding benchmarking methodologies and tools
Desirable
- Ability to conduct research.
Person Specification
Eduation/Qualification
Essential
- Educated to degree level in Informatics or a related discipline, or acquired through training and relevant experience to degree level or equivalent.
- Health Informatics or Data Management qualifications, or equivalent combination of short courses and experience.
Desirable
- Membership of Professional Organisation or Body.
- Relevant Professional Qualification e.g. BCS / ISEB.
- PRINCE2 or other Project Management accredited qualifications.
Experience
Essential
- Relevant work experience working with quality improvement or healthcare data analysis
- Experience of analysing complex datasets, in a healthcare environment, and providing meaningful and credible conclusions and reports.
- Proven communication skills and relationship management.
- Proven experience of producing user, functional and technical requirement specifications.
- Experience of writing reports for senior staff to a high standard.
- Experience of presenting information, reports and opportunities to managers and clinicians, in verbal and written form.
- To be able to resolve complex requirements conflicts through effective stakeholder engagement
Desirable
- Knowledge of community healthcare sector
- Knowledge of community clinical information systems.
Skills and Knowledge
Essential
- Advanced level IT Skills including Microsoft Excel, Word, PowerPoint.
- Ability to interrogate complex healthcare datasets, interpret and draw conclusions from it and suggest means of improvement.
- Ability to use different analytical tools, techniques and statistical methods to support the use of information
- Ability to analyse, summarise and present data within tables, charts and pivot tables
- Ability to design and develop reports and dashboards
- The ability to abstract relevant detail from a wide range of users.
- Knowledge of NHS information management and clinical information systems
- Ability to produce user, functional, technical and system requirement specifications.
- Ability to think strategically and link the organisations goals and objectives to practical system solutions
- Ability to create clear and easily readable documents and procedures in both technical and user-friendly language
- Excellent planning and organisational skills with outstanding ability to prioritise and schedule workloads.
- Excellent understanding of the organisational goals and objectives
- Ability to communicate and negotiate effectively and appropriately with a wide range of people.
- Ability to listen to, understand and accurately interpret complex and detailed instructions and guidance given, and provide various alternative solutions as necessary
Desirable
- Knowledge of community healthcare sector
- Knowledge of community clinical information systems.
- Ability to use Structured Query Language (SQL) to interrogate data
- Ability to render reports in Microsoft Power BI
Other
Essential
- Excellent verbal and written communication skills
- Excellent listening and interpersonal skills
- Ability to communication ideas in both technical and user-friendly language.
- Highly self-motivated and directed
- Excellent attention to detail, accuracy and consistency including in relation to document version control.
- Experience working in a team-oriented, collaborative environment.
- Capable of working in an autonomous fashion.
- Clear understanding benchmarking methodologies and tools
Desirable
- Ability to conduct research.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
