Job summary
An exciting new opportunity has arisen for a highly experienced individual to join and operationally lead the existing dynamic and evolving Inner Northwest Division Walk-In Centre's.
Main duties of the job
You will be operationally responsible for the Walk-In Centre portfolio, as well as providing service -wide leadership on specific issues.
You will therefore have well-honed performance management skills coupled with an understanding and appreciation of same day emergency care clinical pathways.
You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues, and peers to deliver service improvement projects.
You will operationally manage the three Walk-In Centres which see both adults and paediatrics for minor illnesses and injuries and is a vital part of the northwest London same day emergency care provision supporting local Emergency Departments and Primary Care.
The 3 Inner Northwest Division Walk-In Services are based at :
St Charles Centre for Health & Wellbeing, W10 6DZ
Parsons Green Health Centre, SW6 4UL
Soho Centre for Health and Care, W1D 3HZ
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Significant NHS operational management experience
- Evidence of continuing personal and professional development
- Management qualification or equivalent experience
- Professional clinical qualification or significant NHS experience
Desirable
- Leadership courses/qualification
- Experience of managing patient care services
Experience
Essential
- Experience in health service management including experience of clinical staff and budget management.
- Change management and service transformation experience related to the planning and delivery of work in a clinical setting.
- Experience of developing others through CPD/PDP/Clinical Supervision
- Service improvements and change management
- Complaints management
- Experience of dealing with HR issues
- Use of datix and incident investigation and associated report writing
- Experience of effective multi professional and multi-agency working
- High level analytical skills and use of data
- Development of quality frameworks
Desirable
- Experience working in same day emergency care e.g A&E, UTC, SDEC, WIC,
- Experience of monitoring quality services and audit
- Knowledge of key performance indicators and associated monitoring
- Achievement of CIPs, CQUINs, QIPPs
- Business case development for cost pressures
- Serious incident investigation experience
Skills
Essential
- oKnowledge of assurance of quality and CQC key lines of enquiry. knowledge of the NHS, especially integrated care and NHS long term plan
- oExcellent communication strategies and skills able to apply and adapt to diverse, complex, and challenging situations.
- oKnowledge of and ability to successfully lead and manage change in working practices.
- oDrive enthusiasm for clinical excellence using evidence-based practice and clinical networks
- oWell-developed influencing and negotiating skills
- oAble to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs
- oProactive/innovative approach to service delivery and development
- oTeam building
- oAble to deliver on and to embed equality and diversity values into service delivery, work activities, policies and procedures within the department.
- oTeaching and assessing junior staff and post graduate students
- oHealth promotion and Health Education
- oIT skills e.g. Excel, Word, Powerpoint.
- oAbility to use clinical systems e.g. Systemone
- oHigh level of knowledge of Professional Codes, Standards and Management of Risk in relation to
- oHealth and Safety, Child Protection and Trust targets
- oUnderstanding of and commitment to Equal Opportunities and ability to implement in the job
- oKnowledge of awareness of political changes and issues within the profession and the NHS
Desirable
- oConflict Management and mediation skills
- oGroup Facilitation skills
Key Attributes
Essential
- Maturity/self-awareness
- Enthusiasm and positive attitude
- Ability to motivate staff
- Flexible approach
- Awareness of self as a role model
- Able to take a self-reflective approach to own practices and engage in clinical supervision.
- Able to work under pressure and in a fast-paced environment.
- Good level of physical health and stamina
- Able to travel across all 3 sites within the division.
Person Specification
Qualifications
Essential
- Significant NHS operational management experience
- Evidence of continuing personal and professional development
- Management qualification or equivalent experience
- Professional clinical qualification or significant NHS experience
Desirable
- Leadership courses/qualification
- Experience of managing patient care services
Experience
Essential
- Experience in health service management including experience of clinical staff and budget management.
- Change management and service transformation experience related to the planning and delivery of work in a clinical setting.
- Experience of developing others through CPD/PDP/Clinical Supervision
- Service improvements and change management
- Complaints management
- Experience of dealing with HR issues
- Use of datix and incident investigation and associated report writing
- Experience of effective multi professional and multi-agency working
- High level analytical skills and use of data
- Development of quality frameworks
Desirable
- Experience working in same day emergency care e.g A&E, UTC, SDEC, WIC,
- Experience of monitoring quality services and audit
- Knowledge of key performance indicators and associated monitoring
- Achievement of CIPs, CQUINs, QIPPs
- Business case development for cost pressures
- Serious incident investigation experience
Skills
Essential
- oKnowledge of assurance of quality and CQC key lines of enquiry. knowledge of the NHS, especially integrated care and NHS long term plan
- oExcellent communication strategies and skills able to apply and adapt to diverse, complex, and challenging situations.
- oKnowledge of and ability to successfully lead and manage change in working practices.
- oDrive enthusiasm for clinical excellence using evidence-based practice and clinical networks
- oWell-developed influencing and negotiating skills
- oAble to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs
- oProactive/innovative approach to service delivery and development
- oTeam building
- oAble to deliver on and to embed equality and diversity values into service delivery, work activities, policies and procedures within the department.
- oTeaching and assessing junior staff and post graduate students
- oHealth promotion and Health Education
- oIT skills e.g. Excel, Word, Powerpoint.
- oAbility to use clinical systems e.g. Systemone
- oHigh level of knowledge of Professional Codes, Standards and Management of Risk in relation to
- oHealth and Safety, Child Protection and Trust targets
- oUnderstanding of and commitment to Equal Opportunities and ability to implement in the job
- oKnowledge of awareness of political changes and issues within the profession and the NHS
Desirable
- oConflict Management and mediation skills
- oGroup Facilitation skills
Key Attributes
Essential
- Maturity/self-awareness
- Enthusiasm and positive attitude
- Ability to motivate staff
- Flexible approach
- Awareness of self as a role model
- Able to take a self-reflective approach to own practices and engage in clinical supervision.
- Able to work under pressure and in a fast-paced environment.
- Good level of physical health and stamina
- Able to travel across all 3 sites within the division.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
