Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are looking for an experienced, enthusiastic and flexible Receptionist/Administrator to work as part of our Sexual Health team.
There is a vacant post of 26hrs available on a part-time basis at Southgate Health Centre, Stevenage
Hours shown below are the base hours for the role, the successful applicant will be flexible, working hours to suit the needs of the clinic and be available Wednesday mornings twice a month for Training and Meetings.
Tuesday 2.00pm to 8.00pm (6 hrs)Wednesdays 11.00am to 5.00pm (6 hrs)Thursday 2.00pm to 8.00pm (6 hrs)Friday 8.30am to 5.00pm (8 hrs)
Main duties of the job
It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver improvements in sexual health for the population of Hertfordshire. Flexible working is required to include central booking clinic cover and admin duties as required by the management team. The post holder will require flexibility to work evenings as and when required.
To maintain and promote at all times confidentiality and be aware of the sensitive nature of the Gum, HIV, sexual health and contraception service. The post holder will act on their own initiative in dealing with day-to-day issues.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
- To book appointments and manage cancellations or amendments in a timely manner
- To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures
- To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards
- To provide cover for other administrators/team members when necessary or as directed.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
- To book appointments and manage cancellations or amendments in a timely manner
- To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures
- To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards
- To provide cover for other administrators/team members when necessary or as directed.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing, and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment. Ability to work autonomously and make decisions.
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative.
- Creative & innovative
- Ability to stay calm and focused.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post.
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing, and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment. Ability to work autonomously and make decisions.
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible & adaptable
- Ability to use initiative.
- Creative & innovative
- Ability to stay calm and focused.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post.
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
