Central London Community Health Trust

Barnet SPA Administrator

This job is now closed

Job summary

We are looking for efficient and effective administrators to join our busy, friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet. You should be hardworking, flexible and motivated to provide a high quality service. A significant part of the role will involve processing new referrals and arranging appointments for patients over the telephone. The service operates 08.00 - 20.00, 7 days per week on a shift/rota basis including Bank holidays.

Main duties of the job

Administrative skills, impeccable organisational skills, enjoy handling patient queries over the telephone, customer service skills, SystmOne knowledge preferred, excellent written, spoken and telephone communication skills

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

21 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,129 to £28,649 a year Per annum, inclusive of HCA

Contract

Permanent

Working pattern

Full-time

Reference number

824-NORTH-8459

Job locations

Edgware Community Hospital

Edgware

HA8 0AD

Job description

Job responsibilities

Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner.
Maintain health records as required and according to local SOPs.
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
Provide accurate confirmation of appointments to patients.

Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner.
Maintain health records as required and according to local SOPs.
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
Provide accurate confirmation of appointments to patients.

Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

oGood literacy and numeracy, general education
oEducated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.

Person Specification

Qualifications

Essential

oGood literacy and numeracy, general education
oEducated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Edgware Community Hospital

Edgware

HA8 0AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Edgware Community Hospital

Edgware

HA8 0AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)