Senior Administrator/SPA Manager Children

Job summary

Admin Team Lead - Band 5 - Merton

An exciting opportunity has arisen to appoint a forward thinking and highly motivated Band 5 Admin Team Lead to join Merton children's Single Point of Access (SPA) team in Central London Community Healthcare.We are looking for a dynamic, motivated and highly skilled admin manager to join our children's SPA team.

Merton children's SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system.

The Merton SPA team is the front facing single point of access for Merton Children's Services. The post holder will need excellent communication, customer service, administration and IT skills to support the team to deliver a high quality service to our clients and professional partners. The applicant will need to show skills in management and supporting of running a busy team. The role is based at Merton civic centre

The successful post holder will be supported in developing skills and knowledge through the Performance Appraisal and Development Review.

Please note: THIS POST IS IN THE LONDON BOROUGH OF MERTON.

For further details / informal visits contact:

Hanan El-aidouni

Merton 0-19 Clinical lead

Email: Hananel-aidouni@nhs.net

Mobile: 07920831515

Main duties of the job

• Provide leadership to resolve day-to-day administration related management issues within the service area.
• Assist Clinical Business Unit Manager and Administration/Service Managers to monitor SPA activity and ensure that it is in line with contracts and that the service works collectively to ensure optimal outcome for service users.
• Play a lead role in ensuring that all services within the SPA record activity in real time, accurately, completely and consistently to enable monitoring, tracking and improvement of performance and to satisfy reporting requirements.
• Assist with implementation of IM&T developments for the SPA
• Develop a customer service focus within the SPA promoting engagement and facilitating the promotion and easy use of CLCH services.
• Assist Administration/Service Managers to produce guidelines and protocols for SPA and determine locally agreed practice based on professional guidelines where available and best practice evidence.
• Set up and develop administrative systems, processes and procedures to support the efficient and effective management of the SPA against agreed financial and activity targets.
• Contribute to the development and delivery of the CLCH strategies and policies in the SPA, and ensure that the administration service supports the delivery of NHS requirements by participating in working groups as required.
• Actively encourage innovation and improvement from others.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
• Support with gaining your driving license *T&C's apply
• Car lease scheme *T&C's apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

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