Reception Co-ordinator

Central London Community Health Trust

This job is now closed

Job summary

Reception Co-ordinator - Band 3

We are looking for an enthusiastic, flexible and dynamic Receptionist to join our Inner Northwest Divisions.

The ideal candidate will be a highly motivated individual, who is passionate about ensuring our patients are dealt with in a compassionate and efficient way.

Main duties of the job

Welcoming patients, carers, staff and visitors signposting them to the relevant departments. Booking in appointments on arrival appropriately & according to their urgency

Ensuring that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy contributing to the improvement of the 'patient experience'

The role includes a range of weekday and weekend shifts, including holidays. The shift pattern is 08:00-20:30.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
Support with gaining your driving license *T&C's apply
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

11 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-INNER-10648

Job locations

Parsons Green HC & Soho

London

SW6 4UL

Job description

Job responsibilities

Responsible for preparation of the day to day running of the reception
To Provide a professional welcome to patients, carers, staff and visitors and signpost them to the relevant departments
To ensure that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy
To ensure that on arrival patients details are checked and updated ensuring ethnic monitoring information is recorded
Ensure that patient appointments are booked appropriately according to their urgency and within clinic/specialty rules and standards
To contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age
To manage the opening and distribution of incoming post
To ensure franking/purchasing of postage stamps for outgoing mail are completely daily
To deal with deliveries of supplies on arrival
To liaise with Estates regarding repairs if required.
To liaise with IT department as required
To ensure that security is maintained and that all maintenance issues are addressed promptly
Any other admin duties that may be required in order to facilitate the efficient running of the reception
Please see attached Job Description and Person Specification for full roles and responsibilities.

Job description

Job responsibilities

Responsible for preparation of the day to day running of the reception
To Provide a professional welcome to patients, carers, staff and visitors and signpost them to the relevant departments
To ensure that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy
To ensure that on arrival patients details are checked and updated ensuring ethnic monitoring information is recorded
Ensure that patient appointments are booked appropriately according to their urgency and within clinic/specialty rules and standards
To contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age
To manage the opening and distribution of incoming post
To ensure franking/purchasing of postage stamps for outgoing mail are completely daily
To deal with deliveries of supplies on arrival
To liaise with Estates regarding repairs if required.
To liaise with IT department as required
To ensure that security is maintained and that all maintenance issues are addressed promptly
Any other admin duties that may be required in order to facilitate the efficient running of the reception
Please see attached Job Description and Person Specification for full roles and responsibilities.

Person Specification

Education/Qualfication

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Person Specification

Education/Qualfication

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or Equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.