Job summary
The post holder will be a member of the Harrow SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals for patients who use CLCH services.
PLEASE NOTE - previous applicants need not apply.
Main duties of the job
The Harrow SPA service working hours are Monday to Friday 8am to 8am. Saturday to Sunday (including all bank holidays) 8.30am to 4.30pm.
The postholder will work 37.5 hours per week within the SPA's operational hours.
If you are successful in being offered this role, you will be expected to work some evenings, weekends and Bank Holidays.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.
We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH.
Job description
Job responsibilities
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner
- Maintain health records as required and according to local SOPs
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
- Provide accurate confirmation of appointments to patients
- Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Please refer to the attached job description for full list ofresponsibilities.
Job description
Job responsibilities
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner
- Maintain health records as required and according to local SOPs
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
- Provide accurate confirmation of appointments to patients
- Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Please refer to the attached job description for full list ofresponsibilities.
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Previous NHS experience or other admin experience of working in a health care environment
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to standard operating procedures
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Experience
Essential
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Desirable
- Previous NHS experience or other admin experience of working in a health care environment
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to work at speed whilst maintaining accuracy (assessed via a test at interview)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to standard operating procedures
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable
- Ability to use initiative
- Creative & innovative
- Ability to stay calm and focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
