Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
West Hertfordshire community respiratory service provided by CLCH is looking to recruit an administrator for a fixed term contract, working with our acredited Pulmonary Rehabilitation Team. The post holder will provide a high quality, efficient and comprehensive administrative service to our Respiratory Community.
Main duties of the job
It is essential that the post holder has experience working in an office environment, has excellent communication manner with reception and telephone skills and good office administrative competence. The candidate needs to be IT literate and have working experience with MS Office. Experience in dictation software (Dictate.IT) and letter typing is an advantage. The position will require working effectively within a multi-disciplinary team is essential.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.
We have a number of staff networks: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetingsto discuss issues andmake plans to improve CLCH.
Job description
Job responsibilities
- The post holder will provide a comprehensive and high quality administrative support to the team.
- The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
- The post holder will be required to type clinical letters including copy typing.
- Support temporary staff and support day to day running of the office.
Please refer to the attached job description for full list ofresponsibilities.
Job description
Job responsibilities
- The post holder will provide a comprehensive and high quality administrative support to the team.
- The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
- The post holder will be required to type clinical letters including copy typing.
- Support temporary staff and support day to day running of the office.
Please refer to the attached job description for full list ofresponsibilities.
Person Specification
Education
Essential
- Good literacy and numeracy, general education
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment ? Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable ? Ability to use initiative ? Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Education
Essential
- Good literacy and numeracy, general education
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment ? Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
- Self-motivated ? Reliable, flexible & adaptable ? Ability to use initiative ? Creative & innovative
- Ability to stay calm and focused
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
