Job summary
Come and join our expanding Volunteering Team at Central London Community Healthcare NHS Trust. We have an incredible new role for a coordinator to help us work with the Anne Robson Trust. The role will see you recruit, train, and support an amazing team of Palliative Care befriending volunteers to ensure no one dies alone. This is a fantastic opportunity for a compassionate candidate with experience in volunteer management and an interest in End-of-Life care. The hours and working pattern for this role is extremely flexible so please do not hesitate to get in touch if you have any questions or queries about this role.
Main duties of the job
This is an exciting and fast-paced role which gives the opportunity to oversee the administrative functions of the Volunteer Service and project delivery for our Palliative Care Companion Volunteer Project.
We are teaming up with the Anne Robson Trust to recruit and train Palliative Care Companion volunteers to support patients facing the end of their life and ensure no one dies alone.
You will work in partnership with the Anne Robson Trust, Volunteering Services, Palliative Care Teams, Ward Staff, and other Trust Teams to ensure patients and their families are aware of the Palliative Care Companion Volunteer Service and are able to access support if/when required.
The post holder will ensure an efficient, effective and responsive day-to-day operational service supporting this volunteering offer. The role will work across the trust's geography, taking action to ensure that a high level of customer service is delivered to meet the needs of our volunteers and staff. The post holder will promote and raise awareness of the Palliative Care Companion Volunteer Support Service
The post holder will be responsible for ensuring that the necessary processes are followed to provide the responsive and efficient recruitment and ongoing support of volunteers. This will include the day to day support of volunteer leads and work experience supervisors across the trust providing guidance with in a framework designed to safely support volunteers.
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Job description
Job responsibilities
- With support from Voluntary Services to attract, recruit, train, induct and retain a group of Palliative Care Companion Volunteers when vacancies become available.
- Raise staff awareness of the role and the function of the volunteer cohort.
- Ensure there is appropriate and ongoing support and training for volunteers.
- Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns.
- Provide regular contact and support to Palliative Care Companion Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- Record soft mentoring sessions with each member of the Palliative Care Companion Volunteers team regularly.
- Provide emotional and pastoral support to team of Palliative Care Companion Volunteers and implement a Buddy system when have multiple volunteers.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
- Pro-actively engage staff throughout the Trust with this volunteering project and equip them with the skills and knowledge to collaborate with volunteers.
- Support with the Palliative Care Companion project ensuring all objectives are met and stakeholders engaged to achieve the aims
- Support departments in the initial introduction of volunteers to their teams, to include staff awareness and management training
- Support the recruitment of volunteers to ensure governance is in place and candidates are appropriately matched and trained for a position
- Conduct appropriate background and reference checks where applicable for volunteers
- Assist local role managers with the ongoing support of volunteers to include induction, training, supervision and re-imbursement of expenses.
- Work collaboratively to monitor, support motivate and accredit volunteers and their work; celebrate volunteering by nominating volunteers for awards, organise celebration events and promote national campaigns such as National Volunteer Week
- Offer advice and information to enquierers through face-to-face, telephone and email contact
- Organise and assist at profile-raising events to attract new volunteers
- Keep up to date with legislation and policy related to volunteering and work experience and make any necessary modifications to accommodate changes
- Maintain and update our accurate volunteer database, carry out office systems and administrative procedures to achieve high standards of clerical services
- Manage and measure the delivery of the initiatives for 12 months.
Please refer to the attached Job Description for full list of responsibilities
Job description
Job responsibilities
- With support from Voluntary Services to attract, recruit, train, induct and retain a group of Palliative Care Companion Volunteers when vacancies become available.
- Raise staff awareness of the role and the function of the volunteer cohort.
- Ensure there is appropriate and ongoing support and training for volunteers.
- Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns.
- Provide regular contact and support to Palliative Care Companion Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- Record soft mentoring sessions with each member of the Palliative Care Companion Volunteers team regularly.
- Provide emotional and pastoral support to team of Palliative Care Companion Volunteers and implement a Buddy system when have multiple volunteers.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
- Pro-actively engage staff throughout the Trust with this volunteering project and equip them with the skills and knowledge to collaborate with volunteers.
- Support with the Palliative Care Companion project ensuring all objectives are met and stakeholders engaged to achieve the aims
- Support departments in the initial introduction of volunteers to their teams, to include staff awareness and management training
- Support the recruitment of volunteers to ensure governance is in place and candidates are appropriately matched and trained for a position
- Conduct appropriate background and reference checks where applicable for volunteers
- Assist local role managers with the ongoing support of volunteers to include induction, training, supervision and re-imbursement of expenses.
- Work collaboratively to monitor, support motivate and accredit volunteers and their work; celebrate volunteering by nominating volunteers for awards, organise celebration events and promote national campaigns such as National Volunteer Week
- Offer advice and information to enquierers through face-to-face, telephone and email contact
- Organise and assist at profile-raising events to attract new volunteers
- Keep up to date with legislation and policy related to volunteering and work experience and make any necessary modifications to accommodate changes
- Maintain and update our accurate volunteer database, carry out office systems and administrative procedures to achieve high standards of clerical services
- Manage and measure the delivery of the initiatives for 12 months.
Please refer to the attached Job Description for full list of responsibilities
Person Specification
Education/Qualification
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Person Specification
Education/Qualification
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
