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Birmingham Community Healthcare NHS FT

Band 2 Receptionist/Admin Support - Community Paeds

The closing date is 20 November 2025

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Job summary

** This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. **

Part Time 22.5hrs per week.

To provide administrative support to the medical secretarial team to ensure that the service operates efficiently, notes are maintained correctly and clinical correspondence is sent out within the agreed standards. To plan own tasks and prioritise workload accordingly.

Main duties of the job

To answer telephone calls, dealing with initial queries and forwarding calls and messages as necessary. Responsible for pulling of notes for clinics ensuring that the notes are properly bound and prepared to agreed information governance and medical records standards. Photocopying, scanning and uploading documents to our systems, monitoring the online prescription requests and dealing with orders via telephone. Covering reception during absence at our other Sutton Coldfield site.

Opening and date stamping of post, ensuring that urgent correspondence is passed onto the appropriate person, scan in the new patient referrals (after triage by the Doctor) and send them to the Central Booking Service, in a timely manner. To arrange interpreters as required, following local procedures.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Details

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

820-7592584-CF

Job locations

Four Oaks Medical Centre

Carlton House, 18 Mere Green Road

The Royal Town of Sutton Coldfield, Birmingham

B75 5BS


Job description

Job responsibilities

Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Job description

Job responsibilities

Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Person Specification

Qualifications

Essential

  • 5 or more GCSE/O levels which must include English and Maths at Level C or above OR equivalent

Experience

Essential

  • Previous office experience in a role involving dealing with the public
  • Experience of working within a team

Skills/knowledge

Essential

  • Internet - email
  • Office procedures
  • Use of written and spoken English
  • Excellent communication skills to relate to both staff and members of the public
  • Self-motivated and able to prioritise own workload
  • Ability to be flexible in order to support a number of staff
  • PC skills Windows XP, Excel

Other job requirements

Essential

  • To act responsibly and professionally at all times

Desirable

  • Ability to travel between bases as required

Personal qualities

Essential

  • Tact, empathy, efficiency, good organizational and communication skills, team worker, adaptable, flexible and self motivated
  • Good telephone manner
Person Specification

Qualifications

Essential

  • 5 or more GCSE/O levels which must include English and Maths at Level C or above OR equivalent

Experience

Essential

  • Previous office experience in a role involving dealing with the public
  • Experience of working within a team

Skills/knowledge

Essential

  • Internet - email
  • Office procedures
  • Use of written and spoken English
  • Excellent communication skills to relate to both staff and members of the public
  • Self-motivated and able to prioritise own workload
  • Ability to be flexible in order to support a number of staff
  • PC skills Windows XP, Excel

Other job requirements

Essential

  • To act responsibly and professionally at all times

Desirable

  • Ability to travel between bases as required

Personal qualities

Essential

  • Tact, empathy, efficiency, good organizational and communication skills, team worker, adaptable, flexible and self motivated
  • Good telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Four Oaks Medical Centre

Carlton House, 18 Mere Green Road

The Royal Town of Sutton Coldfield, Birmingham

B75 5BS


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Four Oaks Medical Centre

Carlton House, 18 Mere Green Road

The Royal Town of Sutton Coldfield, Birmingham

B75 5BS


Employer's website

https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Anne-Marie Rawlins

anne-marie.rawlins@nhs.net

07858680939

Details

Date posted

13 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

820-7592584-CF

Job locations

Four Oaks Medical Centre

Carlton House, 18 Mere Green Road

The Royal Town of Sutton Coldfield, Birmingham

B75 5BS


Supporting documents

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