Job summary
An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!
The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.
Why Join Us?
Work alongside WMAS and other system partners to deliver joined-up care
Be part of a dynamic, forward-thinking multidisciplinary team
Access to full training and ongoing CPD tailored to your role
Opportunities for career progression as the service expands
Help reduce pressure on emergency services by ensuring safe, timely care pathways
we're looking for motivated, compassionate, and solution-focused individuals with excellent communication skills and a passion for integrated care. You'll thrive in a fast-paced environment and be confident in handling referrals, liaising with clinical teams, and putting patients at the centre of everything you do.
Main duties of the job
1.
Work in accordance with their professional code of conduct.
2.
Be aware of and adhere to BCHC policy and procedures.
3.
Ensure evidence-based care is practiced and always promoted using triage tools safely by exercising clinical judgement and expertise.
4.
Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing complex clinical triage assessment for patients referred with acute and long-term condition needs through a range of consultation mediums. Provide advanced assessment skills to recognise red flags and escalate promptly balancing patient safety, service guidelines and patient preference.
5.
With support from Advanced Clinical Practitioners and Clinical Practitioners initiate investigations, interpret diagnostic results, plan, manage and evaluate care where appropriate/necessary.
6.
Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.
7.
Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.
8.
Actively promote participation by the team in current quality initiatives for example, falls prevention.
9.
Safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.
10.
Promote health by collaborative working with patients and their relatives.
About us
To provide clinical expertise within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, and the implementation of a range of care services for patients with acute and long-term conditions.
The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need.
The post holder will be expected to work multi professionally, support other team members' roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.
The post holder will be expected to rotate into clinical teams periodically to remain up to date with the changing landscape of community services and maintain face to face clinical practice.
The post holder will be expected to work within a flexible working pattern over a 7-day week.
Job description
Job responsibilities
Develop and empower all members of your team to perform to high standards and innovate.
Ensure supportive staff management arrangements are in place and carry out personal development reviews for direct reports. Ensure all staff in team/s have annual PDRs.
Resulting in specific objectives and effective personal development plans in line with the Knowledge and Skills Outline Framework.
4.
Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.
5. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and learning for staff.
6.
Provide cover for colleagues as required and deputise for the Band 7 Practitioner, contributing to the day-to-day organisation of service delivery.
7.
To highlight circumstances giving cause for concern in relation to patient care, health and safety and follow Trust procedure regarding the reporting of incidents.
Job description
Job responsibilities
Develop and empower all members of your team to perform to high standards and innovate.
Ensure supportive staff management arrangements are in place and carry out personal development reviews for direct reports. Ensure all staff in team/s have annual PDRs.
Resulting in specific objectives and effective personal development plans in line with the Knowledge and Skills Outline Framework.
4.
Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality objective are included in PDRs.
5. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and learning for staff.
6.
Provide cover for colleagues as required and deputise for the Band 7 Practitioner, contributing to the day-to-day organisation of service delivery.
7.
To highlight circumstances giving cause for concern in relation to patient care, health and safety and follow Trust procedure regarding the reporting of incidents.
Person Specification
Job specific
Essential
- Other job requirementsHold a full, valid, UK driving licence and have access to a vehicle. Willing to work flexible hours including weekends and Bank Holidays as part of a rota Ability to work across various sites in Birmingham
Job specific
Essential
- Registered Nurse Level 1 (Adult) / AHP HCPC Registration.
- Evidence of up-to-date post registration education relevant to the role.
- Significant experience as a registered nurse / clinician including working in a rehabilitation setting or care of the older adult.
- Experience working as a registered nurse in the community.
- Significant experience working with a variety of patients presenting with varying conditions.
- Skills to organise team workload and prioritise.
- Computer literacy skills.
Desirable
- Experience of working in a multi-professional/multi-agency environment.
- Previous experience of supporting or managing change
- Experience of Coaching & mentoring.
- Ability to work across various sites in Birmingham
Person Specification
Job specific
Essential
- Other job requirementsHold a full, valid, UK driving licence and have access to a vehicle. Willing to work flexible hours including weekends and Bank Holidays as part of a rota Ability to work across various sites in Birmingham
Job specific
Essential
- Registered Nurse Level 1 (Adult) / AHP HCPC Registration.
- Evidence of up-to-date post registration education relevant to the role.
- Significant experience as a registered nurse / clinician including working in a rehabilitation setting or care of the older adult.
- Experience working as a registered nurse in the community.
- Significant experience working with a variety of patients presenting with varying conditions.
- Skills to organise team workload and prioritise.
- Computer literacy skills.
Desirable
- Experience of working in a multi-professional/multi-agency environment.
- Previous experience of supporting or managing change
- Experience of Coaching & mentoring.
- Ability to work across various sites in Birmingham
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
