Job summary
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
We are looking for a highly motivated and experienced team leader to lead our well-established team of operators within the centralized switchboard service based at Moseley Hall Hospital, and the Portering Service across Moseley and West Heath Hospital.
The department provides a communication service to patients, customers, general public and staff, 24 hours per day, 365 days a year.
Knowledge and experience of managing a busy switchboard environment is essential. You are to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal skills, even when working under pressure.
Main duties of the job
The successful candidate will lead the switchboard team, and support the portering team and reception team, produce rota's for all areas of responsibility . Work with ESR and Health roster systems.
You will be responsible to allocate and approve annual leave , complete sickness absence reviews, and annual appraisals.
You will have a flexible outlook , you may on occasions be expected to work unsociable hours, including nights, weekends and public holidays when required, this could be at short notice.
New and innovative Idea's different ways of working to achieve development of new processes.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
Please see attached (Job description) person specification provided.
You will be responsible to allocate and approve annual leave , complete sickness absence reviews, and annual appraisals.
You will have a flexible outlook , you may on occasions be expected to work unsociable hours, including nights, weekends and public holidays when required, this could be at short notice.
Full responsibilities are attached with Job Description.
Job description
Job responsibilities
Please see attached (Job description) person specification provided.
You will be responsible to allocate and approve annual leave , complete sickness absence reviews, and annual appraisals.
You will have a flexible outlook , you may on occasions be expected to work unsociable hours, including nights, weekends and public holidays when required, this could be at short notice.
Full responsibilities are attached with Job Description.
Person Specification
Skills & knowledge
Essential
- Understanding of the switchboard environment
- Listening Skills
- Be able to communicate at all levels.
Qualifications
Essential
- NVQ Level 3 in customer service or equivalent experience
- Good standard of GCSE or equivalent.
- ECDL/ICT or equivalent / relevant computer skills.
Desirable
- Supervisory Experience
- ILM Level 3 or equivalent management qualification
Experience
Essential
- Relevant experience in operating a customer service lead system e.g. Switchboard, call centre and/or emergency services.
- Experience of staff management
- Working knowledge of Portering services.
- Experience in operating a Reception service.
Person Specification
Skills & knowledge
Essential
- Understanding of the switchboard environment
- Listening Skills
- Be able to communicate at all levels.
Qualifications
Essential
- NVQ Level 3 in customer service or equivalent experience
- Good standard of GCSE or equivalent.
- ECDL/ICT or equivalent / relevant computer skills.
Desirable
- Supervisory Experience
- ILM Level 3 or equivalent management qualification
Experience
Essential
- Relevant experience in operating a customer service lead system e.g. Switchboard, call centre and/or emergency services.
- Experience of staff management
- Working knowledge of Portering services.
- Experience in operating a Reception service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
