Job summary
We have a PA vacancy and would like to recruit an individual who has proven experience of working within a successful senior administrative role ideally within the NHS field that is able to work independently and has developed excellent prioritisation and negotiation skills.
We are a large and forward thinking Children's Speech and Language Therapy Service (SLT), working as part of Inclusion Services within the Children and Families Division of Birmingham Community Healthcare NHS Foundation Trust.
This role would require you to provide PA support for the SLT Management Team and for the Speech & Language Service. You will be required to prioritize, plan and organize your daily workload, ensuring that daily tasks and ongoing workloads are completed within agreed and acceptable timescales. Supervisory experience of more junior members would be beneficial. Experience and knowledge of NHS ESR systems would be favourable.
Excellent verbal and written communication skills are essential as timely, effective and sensitive communication is an important part of the role. A flexible approach to work, together with the ability to work to deadlines is important for this role and You should be confident working on your own initiative, as well as part of a team.
Main duties of the job
To provide comprehensive secretarial and diary management support to the Speech and Language Management Team and agreed Inclusion Services cover where necessary.
To provide an effective and efficient business focused administration and support service within the Speech and Language Therapy Team; working collaboratively with managers and other support staff to ensure the smooth running of all office based systems and to resolve or refer problems as necessary.
Take responsibility for a range of administrative duties which will include interrogation of databases, RiO (Patient Management System) and the Electronic Staff Record (ESR) and stock control.
Support with the delivery of projects and deadlines within the Team as directed by the Speech and Language Management Team.
You must be competent with Microsoft Office, Excel and Outlook and be confident dealing with staff over the phone.
About us
Be Part of Our Team...
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.
Job description
Job responsibilities
- To provide comprehensive quality administrative and clerical support to the Speech and Language Management Team ensuring that such systems complement and adhere to the Divisional standards for staff.
- To develop and maintain efficient office systems, ensuring that resources are available in a timely manner and efficiently organised to enable maximum clinical contact time for the Speech and Language Therapy team.
- To independently analyse, prepare and summarise data in preparation for Division reports.
- To enter all data required onto RiO (Patient Management System) accurately and on time according to the Birmingham Community Healthcare NHS Foundation Trusts policy.
- To provide accurate monitoring information in a timely way as required by the Speech and Language management team.
- To be responsible for the scheduling and organisation of meetings/training for the team, drafting agendas, taking formal minutes together with action notes and to provide other high standard service support for meetings as required
Job description
Job responsibilities
- To provide comprehensive quality administrative and clerical support to the Speech and Language Management Team ensuring that such systems complement and adhere to the Divisional standards for staff.
- To develop and maintain efficient office systems, ensuring that resources are available in a timely manner and efficiently organised to enable maximum clinical contact time for the Speech and Language Therapy team.
- To independently analyse, prepare and summarise data in preparation for Division reports.
- To enter all data required onto RiO (Patient Management System) accurately and on time according to the Birmingham Community Healthcare NHS Foundation Trusts policy.
- To provide accurate monitoring information in a timely way as required by the Speech and Language management team.
- To be responsible for the scheduling and organisation of meetings/training for the team, drafting agendas, taking formal minutes together with action notes and to provide other high standard service support for meetings as required
Person Specification
Qualifications
Essential
- oMaths and English GCSE or equivalent
- oEuropean Computer Driving License (ECDL) and/or advanced keyboard skills
Desirable
- oMicrosoft Office Specialist Certification
Experience
Essential
- oSignificant experience of working within an office environment
- oRelevant experience in an administrative capacity
- oExperience of supervising junior members of staff
- oPrevious customer care experience
- oWorking with minimal supervision and undertaking issues that will require use of judgment
Desirable
- oExperience using the RiO system
Skills
Essential
- oKnowledge and experience in Word, Excel, PowerPoint, Outlook, databases & other systems
- oExcellent written and communication skills with the ability to demonstrate fluency, clarity and effectiveness
- oAbility to use initiative, problem solve and prioritise and meet deadlines and manage a challenging workload
- oUnderstanding of Equality & Diversity
Personal Qualities
Essential
- oFlexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
- oAble to communicate processes and procedures to new staff
Other job requirements
Essential
- o Ability to travel to different bases
Person Specification
Qualifications
Essential
- oMaths and English GCSE or equivalent
- oEuropean Computer Driving License (ECDL) and/or advanced keyboard skills
Desirable
- oMicrosoft Office Specialist Certification
Experience
Essential
- oSignificant experience of working within an office environment
- oRelevant experience in an administrative capacity
- oExperience of supervising junior members of staff
- oPrevious customer care experience
- oWorking with minimal supervision and undertaking issues that will require use of judgment
Desirable
- oExperience using the RiO system
Skills
Essential
- oKnowledge and experience in Word, Excel, PowerPoint, Outlook, databases & other systems
- oExcellent written and communication skills with the ability to demonstrate fluency, clarity and effectiveness
- oAbility to use initiative, problem solve and prioritise and meet deadlines and manage a challenging workload
- oUnderstanding of Equality & Diversity
Personal Qualities
Essential
- oFlexible team player, able to work on own initiative, with the ability to establish good working relationships with colleagues and to contribute towards improving services
- oAble to communicate processes and procedures to new staff
Other job requirements
Essential
- o Ability to travel to different bases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Community Healthcare NHS FT
Address
Moseley Hall Hospital and Springfield Centre
Moseley Hall Hospital, Old Hall 2nd floor. Alcester Road
Birmingham
B13 8JL
Employer's website
https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)
