Job summary
Are you a dynamic, enthusiastic individual who is passionate about delivering top class administration services? Are you looking for an exciting new challenge and want to take the next step in your career?
The role provides administrative support to our patients, both over the telephone within our contact centre and face to face in our outpatient areas. From booking appointments, issuing letters and answering patient queries to coordinating outpatient clinics and supporting our clinical colleagues, there's never a dull moment!
The post holder will rotate within the building to ensure specific areas are covered and work closely with other staff to ensure all essential duties within the team are maintained. The post holder is required to develop knowledge of all services, manage patient queries, engage patient and clinicians and provide a proactive patient focused appointments service.
Main duties of the job
To work within one of five Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trusts patient waiting time targets and enhance patient experience.
The Specialty Management Groups are often the first contact a patient will have with the Dental Services and may be regarded as the 'shop window'. The post holder will be required to provide excellent customer service to all patients ensuring that they are polite and courteous at all times.
The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the line management of their own workload and will be expected to develop and maintain up to date knowledge of all services within their Speciality Management Group which will enable them to deal with any service related queries.
To have a proactive approach and work flexibly within the dental team providing high quality dental care for a wide spectrum of patients including adults, children, and patients/clients with special needs and medically compromised patients.
This is a fast paced, multi-skilled and multi-tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.
About us
Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification .
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification .
Person Specification
Experience
Essential
- Previous administrative experience.
- Previous experience of working with the general public.
- Call Centre or Reception experience.
Desirable
- Experience of working with a wide range of professionals.
Qualifications
Essential
- GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
- RSA 2 or equivalent experience in typing or word processing
- Level 3 NVQ in Business Administration or equivalent administrative experience.
Desirable
- Customer Service experience
Skills/Knowledge
Essential
- Excellent communication and organisational skills.
- Excellent keyboard skills.
- Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
- Ability to work as a member of a team.
- Ability to use own initiative and prioritise workload in a methodical approach to work.
- Outstanding Customer Service Skills
- Ability to suggest and implement new procedures.
- Ability to follow tasks through to completion.
- Ability to work under pressure.
Desirable
- Knowledge of information systems i.e. PAS, RiO
Personal Qualities
Essential
- Able to work on own initiative and be self-motivated
Other job requirements
Essential
- Willing to travel between clinics to cover when required in order to meet the needs of the service.
Person Specification
Experience
Essential
- Previous administrative experience.
- Previous experience of working with the general public.
- Call Centre or Reception experience.
Desirable
- Experience of working with a wide range of professionals.
Qualifications
Essential
- GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
- RSA 2 or equivalent experience in typing or word processing
- Level 3 NVQ in Business Administration or equivalent administrative experience.
Desirable
- Customer Service experience
Skills/Knowledge
Essential
- Excellent communication and organisational skills.
- Excellent keyboard skills.
- Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
- Ability to work as a member of a team.
- Ability to use own initiative and prioritise workload in a methodical approach to work.
- Outstanding Customer Service Skills
- Ability to suggest and implement new procedures.
- Ability to follow tasks through to completion.
- Ability to work under pressure.
Desirable
- Knowledge of information systems i.e. PAS, RiO
Personal Qualities
Essential
- Able to work on own initiative and be self-motivated
Other job requirements
Essential
- Willing to travel between clinics to cover when required in order to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
