Job summary
We are looking to appoint a motivated and enthusiastic individual to provide a comprehensive secretarial and administrative service to the Consultants and their teams based at West Midlands Rehabilitation Centre. Full on the job training and support will be provided.
Our medical secretaries provide a highly valued service to the clinical teams; you will need to have experience working as a secretary or administrator, preferably within a healthcare environment, along with Ampsar or equivalent medical terminology qualification, accurate audio-typing, effective IT, and organisation and administrative skills . You should be a team-player with excellent written and verbal communication skills. You should have a good telephone manner with good interpersonal skills and a flexible approach to duties, be friendly and helpful, and able to prioritise and organise your own workload. You need to be comfortable working in a changing environment and be able to retain your focus on providing an excellent service.
This is a full time position, notionally working Monday - Friday 9-5.
Main duties of the job
Provide a comprehensive medical secretarial service ensuring performance standards are adhered to, using Microsoft Word packages including, typing clinic assessments, reports, discharge summaries and other relevant confidential correspondence dealing with complex medical terminology, digital dictation (Speech Exec system) and audio transcription.
Provide of a full secretarial support to staff and teams working within the service and contribute to completing the pooled typing to ensure work is complete timely and within required timescales.
Liaise with appropriate internal or external staff to arrange clinical investigations or procedures. Ensure any results required are available and escalate any issues to avoid delays in the patient pathway.
Plan and organise meetings with colleagues or external agencies.
Focal point for enquiries in person and telephone calls.
Co-ordinate visits from various health professionals/students to West Midlands Rehabilitation Centre.
About us
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Job description
Job responsibilities
You will be joining a busy service made up of Consultants in Rehabilitation Medicine, Specialist Registrars, Specialist Nurses, Physiotherapists and Occupational Therapists.
You will be working alongside our experienced and dedicated Medical Secretaries and Administrator. The team are very supportive of each other and provide an excellent service to our patients and carers.
The post holder will provide comprehensive medical secretarial and administration support to Consultants along with other medical/therapy staff in Rehabilitation Medicine. The post will complement the work of the Group and support other clinical teams as identified to ensure efficient and support other clinical teams as identified.
Provide a comprehensive medical secretarial service ensuring performance standards are adhered to, using Microsoft Word packages including, typing clinic assessments, reports, discharge summaries and other relevant confidential correspondence dealing with complex medical terminology, digital dictation (Speech Exec system) and audio transcription.
Job description
Job responsibilities
You will be joining a busy service made up of Consultants in Rehabilitation Medicine, Specialist Registrars, Specialist Nurses, Physiotherapists and Occupational Therapists.
You will be working alongside our experienced and dedicated Medical Secretaries and Administrator. The team are very supportive of each other and provide an excellent service to our patients and carers.
The post holder will provide comprehensive medical secretarial and administration support to Consultants along with other medical/therapy staff in Rehabilitation Medicine. The post will complement the work of the Group and support other clinical teams as identified to ensure efficient and support other clinical teams as identified.
Provide a comprehensive medical secretarial service ensuring performance standards are adhered to, using Microsoft Word packages including, typing clinic assessments, reports, discharge summaries and other relevant confidential correspondence dealing with complex medical terminology, digital dictation (Speech Exec system) and audio transcription.
Person Specification
Qualifications / training
Essential
- oEnglish GCSE (C or above or equivalent)
- oNVQ2 in administration or equivalent experience
- oEvidence of continuing professional development
Desirable
- AMSPAR or equivalent qualification in medical terminology
Experience
Essential
- oRelevant experience in an administrative or business support role
- oExperience of providing secretarial support
- o Experience of audio typing
- oExperience of working with Microsoft packages and databases
- oExperience of liaising with internal and external stakeholders
Desirable
- oExperience working in the NHS or public sector
- oExperience of using Rio
Skills/knowledge
Essential
- oCompetent in advanced information technology systems Word/ Excel/ Access/ PowerPoint/ Outlook
- oAbility to create, populate and maintain spread sheets
- oCompetent in use of Audio Technology
Personal qualities
Essential
- oFlexibility with work pattern
- oAble to work on own initiative
- oAbility to use tact and diplomacy
Person Specification
Qualifications / training
Essential
- oEnglish GCSE (C or above or equivalent)
- oNVQ2 in administration or equivalent experience
- oEvidence of continuing professional development
Desirable
- AMSPAR or equivalent qualification in medical terminology
Experience
Essential
- oRelevant experience in an administrative or business support role
- oExperience of providing secretarial support
- o Experience of audio typing
- oExperience of working with Microsoft packages and databases
- oExperience of liaising with internal and external stakeholders
Desirable
- oExperience working in the NHS or public sector
- oExperience of using Rio
Skills/knowledge
Essential
- oCompetent in advanced information technology systems Word/ Excel/ Access/ PowerPoint/ Outlook
- oAbility to create, populate and maintain spread sheets
- oCompetent in use of Audio Technology
Personal qualities
Essential
- oFlexibility with work pattern
- oAble to work on own initiative
- oAbility to use tact and diplomacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
