Job summary
The West Midlands Rehabilitation Centre (WMRC) provides a range of services for people in the West Midlands to assist them in managing their disabilities. The Service is for people with physical, cognitive, emotional and social disabilities. All our services are provided by teams of clinical professionals and support staff who aim to provide integrated services in ways that best meet the needs of patients and their carers.
The post holder will provide a comprehensive administrative and business support to the departments within the Rehabilitation Services.
To work as part of a team to carry out administrative duties on a day to day basis. This may include covering essential and appropriate operational duties in the absence of colleagues and some supervisory duties. This post may include training of other staff members and knowledge transfer.
Main duties of the job
The post of the administrator will support all services based at the West Midlands Rehabilitation Centre and will cover a range of administrative duties, predominately data input, telephone answering, monitoring of generic/personal email accounts, scheduling of appointments, pulling patient records, placing equipment orders and supervising staff within you designated team this will also include training of staff Experience working within the West Midlands Rehabilitation Centre and on the on the following systems would be desirable:
Rio and Best
The successful candidates will have excellent communication and IT skills with a flexible approach to work that will meet the ever changing needs of the Service. In addition, successful candidates must work well as part of a large team, be self-motivated and able to prioritise their workload.
For further information about the Division please view the West Midlands Rehabilitation Centre website at: http://www.bhamcommunity.nhs.uk/ services/rehab/index.htm
About us
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached job description and person specification
Person Specification
Qualifications / training
Essential
- Substantual Office Experience
Desirable
- NVQ Level 3 in Administration
- Maths and English GCSE
Experience
Essential
- Relavant experience of administrative and clerical tasks
- Experience of working with patients and / or the public
- Experience of collating data/information
- Experience of using IT systems
Desirable
- Relevant experience in health related work
- Experience of working as part of a multi-disciplinary team.
Skills/knowledge
Essential
- Good keyboard skills with an ability to confidently capture and update information
- Good understanding of the need for confidentiality and working within the boundaries of this
- Demonstrate effective and accurate written and verbal communication skills
Personal qualities
Essential
- Ability to convey sensitive information in an empathetic manner to patients, relative/carers and staff as required so that patients' dignity and respect is maintained at all times
- Able to convey information with accuracy and confidence to key members of staff in a timely and effective manner
- Able to prioritise own workload and respond to changing priorities
- Able to work under own initiative within boundaries of role
- Demonstrates an awareness of importance of working as part of a team
- Willing to learn, open to change and motivated to make a difference in whatever way they can
Person Specification
Qualifications / training
Essential
- Substantual Office Experience
Desirable
- NVQ Level 3 in Administration
- Maths and English GCSE
Experience
Essential
- Relavant experience of administrative and clerical tasks
- Experience of working with patients and / or the public
- Experience of collating data/information
- Experience of using IT systems
Desirable
- Relevant experience in health related work
- Experience of working as part of a multi-disciplinary team.
Skills/knowledge
Essential
- Good keyboard skills with an ability to confidently capture and update information
- Good understanding of the need for confidentiality and working within the boundaries of this
- Demonstrate effective and accurate written and verbal communication skills
Personal qualities
Essential
- Ability to convey sensitive information in an empathetic manner to patients, relative/carers and staff as required so that patients' dignity and respect is maintained at all times
- Able to convey information with accuracy and confidence to key members of staff in a timely and effective manner
- Able to prioritise own workload and respond to changing priorities
- Able to work under own initiative within boundaries of role
- Demonstrates an awareness of importance of working as part of a team
- Willing to learn, open to change and motivated to make a difference in whatever way they can
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
