Band 4 Referral management Centre Team leader

Job summary

An exciting and challenging opportunity exists for a Referral Centre Team Leader to join our Team. We are looking for an individual with aprofessional attitude and dedication combined with experience in people management and data analysis.Our Service Operating hours are from 8am to 5pm across the city and this role will be to manage the Admin Support Team based at PriestleyWharf, Aston who work flexible hours between 0700 and 1700. This role will also involve Admin and Operational Support to the Management andClinical teams so travel between different locations will be required from time to time.

Main duties of the job

Key responsibilities of the Referral Centre Team Leader:o Manage staff performance throughout the shift, ensuring workloads, resources are effectively managed.o Ensure on-shift agents are kept up to date with issues and trends and cascade communications as appropriate.o Act as an escalation point for service user issues.o Champion a culture that demonstrates emotional engagement and empathy.o Conducting 1-1 catch ups with the members of your team regularly.o Monitoring the overall lateness and absence rates of your team members and conducting performance/conduct reviews wherenecessary.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANTo Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selectionprocesso Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of allreferees including business email address, telephone contact details and postal address