Band 5 Senior Service Support Officer

Job summary

An exciting opportunity has arisen within the Service Support Team which sits within the heart of the Digital Technology Services Department (formerly ICT). The team is looking to expand its Clinical Systems application support and requires a proactive individual to work alongside colleagues to deliver onsite and remote support to the Trust's clinical systems users.

The role will primarily support the Trusts Electronic Patient Record system known as Rio, alongside other local and national NHS systems.

The support team are based in Birmingham Science Park in Aston but there will be a requirement to travel to any one of BCHC's or its partners locations as and when necessary.

Experience of working in a busy first & second line support environment is essential, knowledge of NHS clinical systems would be advantageous.

Please see the Job Description and Personal Specification for further information or call the Service Support Manager Asif Sheikh on 0121 4667210.

The Trust regrets to Say that due to the volume of applications feedback may not always be possible.

Main duties of the job

The post holder will provide a Specialist Application Support function for the Trust as well as working closely with colleagues, which include internal and external administrative & clinical staff and third party suppliers ensuring that incidents and requests are resolved within applicable Service Level Agreements (SLAs) in place between the Trust and third party suppliers and to also report on these.As outlined in the Job Description, the post holder will be responsible for the day to day configuration of the patient administration and clinical systems, thoroughly documenting practices and processes for all areas of the service support team. They will work closely with service support team and members of the informatics, Optimisation and Business Change teams to make recommendations on process and re-design of key services within the Trusts EPR system and other related systems.Full duties are listed within the Job Description document attached.

About us

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.