Job summary
This is a unique and exciting opportunity for an experienced and dynamic registered Health Professional to join our leadership team within our Birmingham Dental and Community Services. The successful candidate will provide proactive professional and clinical leadership across our Clinical Illustration Department , demonstrating positive leadership and resilience through their behaviour and role modelling. You will be instrumental and committed in transforming and sustaining quality, together with sharing our passion and vision to deliver safe, high-quality care.
If you are ambitious and highly motivated to succeed, we would like to hear from you as this could be an ideal opportunity for you as the Division values your personal career development working alongside inspirational colleagues.
Main duties of the job
The post holder will; in support to the Group Clinical Manager/Lead Matron and heads of services be responsible for the clinical operational management and clinical improvement of services listed in Appendix 1 adjoined to this job description.
The post holder will oversee the clinical effectiveness of the service(s) overseeing the Service(s) response to Complaints, Patient Experience and Staff Survey feedback. This information will be used by the post holder, in parallel with Incident, Safety, Safeguarding, ECI, clinical harms, outcomes from clinical forum, and in liaison with clinical colleagues to ensure the service delivers high quality and effective care.
The post holder will work in liaison with the Service Manager in rota management (including safe staffing), the delivery of activity against agreed activity plans, managing overall caseload and waiting time performance for service(s) listed in Appendix 1.
The post holder will support on Cost Improvement Schemes for their respective areas, as well as ensuring service delivery is maintained within the set budget for respective Service(s) providing clinical expertise, as determined by the leadership team. When delivering these. Where required the post holder will support to the development of business cases and continued transformation/improvement of service(s). The post holder will lead on the recruitment and retention of the clinical workforce across the respective services.
About us
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Job description
Job responsibilities
Main Duties
- Assist the heads of services and group / service managers in providing clinical operational leadership and responsibility for the Service(s) listed in Appendix 1, this will include clinical advise and expertise where required.
- To maintain Complex Clinical Caseload in respective clinical field where necessary, this will require the post holder to maintain own professional knowledge and personal development.
- Work with heads of services to provide Clinical leadership in the development of clinical/standard operational processes. To, ensure clinical policies and practices are in place and adhered to for all services.
- To maintain visibility within clinical areas and support staff regarding clinical matters/patient care, to ensure patients receive best possible outcomes and experience.
- Where required to provide Service clinical operational leadership/support for all student and educational placements in the group of services.
- The post holder will support the Divisional on call rota where requested.
- To provide support in the overall management of budget(s) for the Service(s) listed in Appendix 1.
- In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and guidance from Professional Leads.
- Support the facilitation of robust CIP identification, reporting and monitoring approach for Services listed in Appendix 1, working with with heads of service in providing clinical expertise to ensure that clinical outcomes continue to be delivered.
- Work with the DDNT & Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.
- Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments.
- In collaboration with the Professional Lead promote development of audit activity to enable benchmarking of services and clinical governance processes.
- Ensure robust communication systems exist for the dissemination of information to Teams.
- To work in conjunction with patient experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT.
- To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermomter audit etc.
- In conjunction with the Professional lead to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified
- Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1.
- To ensure service users are involved in the evaluation and development of service(s) listed in Appendix 1.
- Ensure in partnership with the DDNT & Professional Leads that adequate practice support is available for all relevant start groups
- To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning.
- To lead on the recruitment and retention of staff within service(s) listed in Appendix 1.
- To proactively identify and manage risks within the service portfolio.
- Ensure integration of governance and quality improvement processes at service level ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented.
- To lead on the training and development of identified staff, whilst overseeing training programme for the service portfolio.
- In collaboration with heads of service be responsible and accountable for the clinical operational delivery and performance within the Group and services listed in Appendix 1.
Finance and Resource Management
- To support the Service Manager in delivering financial budgets and clinical components of Cost Improvement Plans.
- To provide clinical leadership to the efficiency and productivity of Service clinical resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Senior Leadership Team.
Service Delivery and Development
- Develop operational and business plans for all Services in liaison with the Group Manager and head of service which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.
- Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.
- Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or reviewing/developing policies.
- To provide clinical insight into the development on business cases, bids and information papers on behalf of the appropriate stakeholder, both internal and external to the Service, as required.
Governance and Performance
- Responsible for the clinical performance of the services within the Service as directed by the GCM in their liason with the Heads of Services, and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.
- Work with the Service Manager to ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.
- Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Manager, head of service and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.
- Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.
- Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.
- Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions.
- In liaison with the heads of service and Service Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service(s) by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required.
- Responsible for the development and management of a Service Risk Register
Management & Leadership
- To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.
- Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure the Service Managers are fully aware of the implications and can contribute effectively through their work and liaison with service colleagues to service improvement.
- Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.
- Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in your sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.
- Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs.
- Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.
- Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.
- Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.
- Undertake disciplinary/grievance investigations and sit on panels as required.
To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Responsible for ensuring identified training and development is undertaken appropriate to the postholders role.
Key Relationships
To establish effective working relations with the following:
- Divisional Director
- Divisional Medical Director
- Deputy Divisional Director
- Divisional Director of Nursing and Therapies
- Group Clinical Manager
- Heads of Service
- Service Manager
- Divisional Finance Managers
- HR/ Estates/ Information/ Service Transformation Leads
- External Commissioners
- Clinical and Non Clinical Staff & Students within Services
Job description
Job responsibilities
Main Duties
- Assist the heads of services and group / service managers in providing clinical operational leadership and responsibility for the Service(s) listed in Appendix 1, this will include clinical advise and expertise where required.
- To maintain Complex Clinical Caseload in respective clinical field where necessary, this will require the post holder to maintain own professional knowledge and personal development.
- Work with heads of services to provide Clinical leadership in the development of clinical/standard operational processes. To, ensure clinical policies and practices are in place and adhered to for all services.
- To maintain visibility within clinical areas and support staff regarding clinical matters/patient care, to ensure patients receive best possible outcomes and experience.
- Where required to provide Service clinical operational leadership/support for all student and educational placements in the group of services.
- The post holder will support the Divisional on call rota where requested.
- To provide support in the overall management of budget(s) for the Service(s) listed in Appendix 1.
- In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and guidance from Professional Leads.
- Support the facilitation of robust CIP identification, reporting and monitoring approach for Services listed in Appendix 1, working with with heads of service in providing clinical expertise to ensure that clinical outcomes continue to be delivered.
- Work with the DDNT & Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agendas for action, motivating people and anticipating issues.
- Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments.
- In collaboration with the Professional Lead promote development of audit activity to enable benchmarking of services and clinical governance processes.
- Ensure robust communication systems exist for the dissemination of information to Teams.
- To work in conjunction with patient experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT.
- To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermomter audit etc.
- In conjunction with the Professional lead to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified
- Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1.
- To ensure service users are involved in the evaluation and development of service(s) listed in Appendix 1.
- Ensure in partnership with the DDNT & Professional Leads that adequate practice support is available for all relevant start groups
- To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning.
- To lead on the recruitment and retention of staff within service(s) listed in Appendix 1.
- To proactively identify and manage risks within the service portfolio.
- Ensure integration of governance and quality improvement processes at service level ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented.
- To lead on the training and development of identified staff, whilst overseeing training programme for the service portfolio.
- In collaboration with heads of service be responsible and accountable for the clinical operational delivery and performance within the Group and services listed in Appendix 1.
Finance and Resource Management
- To support the Service Manager in delivering financial budgets and clinical components of Cost Improvement Plans.
- To provide clinical leadership to the efficiency and productivity of Service clinical resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Senior Leadership Team.
Service Delivery and Development
- Develop operational and business plans for all Services in liaison with the Group Manager and head of service which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.
- Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.
- Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or reviewing/developing policies.
- To provide clinical insight into the development on business cases, bids and information papers on behalf of the appropriate stakeholder, both internal and external to the Service, as required.
Governance and Performance
- Responsible for the clinical performance of the services within the Service as directed by the GCM in their liason with the Heads of Services, and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.
- Work with the Service Manager to ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.
- Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Manager, head of service and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.
- Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.
- Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.
- Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions.
- In liaison with the heads of service and Service Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service(s) by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required.
- Responsible for the development and management of a Service Risk Register
Management & Leadership
- To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.
- Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure the Service Managers are fully aware of the implications and can contribute effectively through their work and liaison with service colleagues to service improvement.
- Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.
- Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in your sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.
- Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs.
- Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.
- Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.
- Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.
- Undertake disciplinary/grievance investigations and sit on panels as required.
To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
Responsible for ensuring identified training and development is undertaken appropriate to the postholders role.
Key Relationships
To establish effective working relations with the following:
- Divisional Director
- Divisional Medical Director
- Deputy Divisional Director
- Divisional Director of Nursing and Therapies
- Group Clinical Manager
- Heads of Service
- Service Manager
- Divisional Finance Managers
- HR/ Estates/ Information/ Service Transformation Leads
- External Commissioners
- Clinical and Non Clinical Staff & Students within Services
Person Specification
Experience
Essential
- Significant clinical experience in relevant professional area
- Significant relevant experience working at senior management level
- Significant relevant experience of and exposure to performance setting and monitoring
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools/programmes to manipulate, analyse and present information to be distributed to senior level colleagues
- Experience in identifying education and training needs of staff, supporting them in their professional development
- Experience of managing budgets
Qualifications / training Qualifications / training
Essential
- Degree level education or equivalent experience
- Membership/Registration of relevant professional body
- Evidence of / continuous professional development
Skills/knowledge
Essential
- Knowledge of local health economy
- Knowledge of current NHS Framework
- Comprehensive understanding of quality agenda for NHS
- Excellent organisational skills,
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Process mapping skills
- Knowledge of workforce planning, recruitment and retention
Personal qualities
Essential
- Self motivated
- Ability to prioritise and meet tight deadlines
- Willingness to learn and share knowledge
- Proven leadership skills; strong, inclusive leadership style
Other job requirements
Essential
- Ability to be independently mobile to travel across the Trust area
Person Specification
Experience
Essential
- Significant clinical experience in relevant professional area
- Significant relevant experience working at senior management level
- Significant relevant experience of and exposure to performance setting and monitoring
- Significant experience of managing budgets within financial constraints/targets
- Significant experience of line managing staff/teams
- Experience in preparing reports to be presented to senior level stakeholders and committees
- Significant experience of utilising PC tools/programmes to manipulate, analyse and present information to be distributed to senior level colleagues
- Experience in identifying education and training needs of staff, supporting them in their professional development
- Experience of managing budgets
Qualifications / training Qualifications / training
Essential
- Degree level education or equivalent experience
- Membership/Registration of relevant professional body
- Evidence of / continuous professional development
Skills/knowledge
Essential
- Knowledge of local health economy
- Knowledge of current NHS Framework
- Comprehensive understanding of quality agenda for NHS
- Excellent organisational skills,
- Ability to work on own initiative without frequent supervision
- Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
- Process mapping skills
- Knowledge of workforce planning, recruitment and retention
Personal qualities
Essential
- Self motivated
- Ability to prioritise and meet tight deadlines
- Willingness to learn and share knowledge
- Proven leadership skills; strong, inclusive leadership style
Other job requirements
Essential
- Ability to be independently mobile to travel across the Trust area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
