Job summary
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
A great opportunity to be part of the IT Helpdesk Team within the Digital Technology Service developing and maintaining the IT Infrastructure supporting 5,500 users deployed over more than 100 sites across Birmingham. You will be part of the Service Desk team, who currently deal with around 4500 calls per month; you will be providing telephone support and advice to IT users to resolve queries / issues. This support encompasses both administration systems (Microsoft Office products and e-mail) and technical software (operating systems).
The service desk hours are between 08:00 - 17:00, we are looking to extend this to 07:00 - 19:00, you will be required to work on a rota basis to cover the extended service hours.
Main duties of the job
The postholder will be part of a Team responsible for the delivery of efficient technical support to IT users within the Trust. This will primarily include operating and maintaining the central DTS Helpdesk, and providing on-site support where required. The postholder will be required to promote the efficient use of DTS to support improvements in patient care.
We provide high quality community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes andin over 200 hospitals, health centres and clinics.We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services. Find out more about the work of our trust by clicking on one of the links below:
About us
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
- Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached Job Description and Person specification document.
Please see the attached supporting document.
Previous applicants who have applied for the above post are encouraged to consider whether they would like to reapply following any feedback post interview; if you would like to discuss this with the previous interview panel you are encouraged to do so. If you were not shortlisted for this vacancy previously, we would advise that you review your application and the Person Specification before resubmitting a further application.
Job description
Job responsibilities
For further details on the main responsibilities, please see the attached Job Description and Person specification document.
Please see the attached supporting document.
Previous applicants who have applied for the above post are encouraged to consider whether they would like to reapply following any feedback post interview; if you would like to discuss this with the previous interview panel you are encouraged to do so. If you were not shortlisted for this vacancy previously, we would advise that you review your application and the Person Specification before resubmitting a further application.
Person Specification
Qualifications / training
Essential
- Educated to O Level/GCSE standard with good grades in Maths and English.
- Evidence of training attendance in relation to Microsoft Applications.
Experience
Essential
Skills/knowledge
Essential
Personal qualities
Essential
Other job requirements
Essential
Person Specification
Qualifications / training
Essential
- Educated to O Level/GCSE standard with good grades in Maths and English.
- Evidence of training attendance in relation to Microsoft Applications.
Experience
Essential
Skills/knowledge
Essential
Personal qualities
Essential
Other job requirements
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
