Job summary
This is an exciting time to work within Estates and Facilities at Birmingham Community Healthcare NHS Foundation Trust.The post-holder will support the Facilities Manager with the day to day management and running of the portering, switchboard and reception teams in order to deliver high quality to the host Trust and partner organisations as required.
The post holder will oversee any day-to-day operational issues experienced across all BCHC sites and being the point of contact for the, switchboard, reception team and porters. The post holder will take the lead on managing the rotas and coordinating workstreams across a variety of Trust sites. This is a busy and varied role for someone who is keen to implement change and achieve positive outcomes centred around first class patient care.
The post holder is the lead on standardising best practice, processes and procedures as well as seeing to the day-to-day operational management of switchboard, reception at Moseley Hall Hospital and Portering on four sites.
The post holder will be required to contribute to the business plans and strategic direction including linking in with Emergency Planning leads, Estates and Facilities managers and clinical services, to provide a resilient 24-hour robust service.
Delegated budgetary responsibility for circa £600k and supporting the planning and delivering of the annual Cost Improvement Programme (CIP).
Main duties of the job
Main Duties
The post holder is the lead on standardising best practice, processes and procedures as well as seeing to the day-to-day operational management of switchboard, reception at Moseley Hall Hospital and Portering on four sites.
The post holder will be required to contribute to the business plans and strategic direction including linking in with Emergency Planning leads, Estates and Facilities managers and clinical services, to provide a resilient 24-hour robust service.
The post holder has the responsibility for ensuring value for money relating to goods and services procured.
Delegated budgetary responsibility for circa £600k and supporting the planning and delivering of the annual Cost Improvement Programme (CIp
Ensuring all sites are fully staffed to provide a high standard of service with a robust contingency protocol in the event of staff shortages covering 24-hour critical service and system failure.
Ensuring that all data systems for example Healthroster and Electronic Staff Records are utilised by the team leader, supervisors and teams to ensure accurate roster and staff information.
About us
All staff, workers, volunteers and individuals undertaking work irrespective of the role they specifically undertake are required to adhere to BCHC's Vision, Values and professional standards.
Detailed job description and main responsibilities
Responsible for the safe and effective management of Facilities services and advising the Facilities Manager on matters specific to the service.
Responsible for the management of Housekeeping /Domestic staff at both inpatient and outpatient facilities services across Birmingham Community Healthcare NHS Foundation Trust and to provide a seamless service from both a quality and financial perspective ensuring that all resources are managed & monitored effectively within agreed parameters and provide value for money.
Responsible for managing the Team Leaders and Supervisors. Responsible for the day-to-day management of staff, including recruitment, personnel record keeping, induction, training and development to ensure that they can perform their duties effectively and safely.
Manage staff attendance, grievance, conduct and performance issues in accordance with BCHC policies and procedures, Requesting support as required from Facilities Manager.
Job description
Job responsibilities
The post holder is the lead on standardising best practice, processes and procedures as well as seeing to the day-to-day operational management of switchboard, reception at Moseley Hall Hospital and Portering on four sites.
The post holder will be required to contribute to the business plans and strategic direction including linking in with Emergency Planning leads, Estates and Facilities managers and clinical services, to provide a resilient 24-hour robust service.
The post holder has the responsibility for ensuring value for money relating to goods and services procured.
Delegated budgetary responsibility for circa £600k and supporting the planning and delivering of the annual Cost Improvement Programme (CIP).
Ensuring all sites are fully staffed to provide a high standard of service with a robust contingency protocol in the event of staff shortages covering 24-hour critical service and system failure.
Ensuring that all data systems for example Healthroster and Electronic Staff Records are utilised by the team leader, supervisors and teams to ensure accurate roster and staff information.
To be the main point of contact for the Estates and Facilities Managers, Local Security Management Specialist for security issues for the four hospital sites and to attend security contract meetings.
Responsible for management of the linen and laundry service for the four hospital sites and to attend contract meetings.
To lead and develop the services, implement new initiatives, and redesign model.
To engage, liaise and collaborate with other Trust departments and services, using customer and other relevant feedback, subsequently planning and making changes as appropriate.
To lead on recruitment and selection processes and produce robust induction and training plans for teams.
Implement and update departmental operating procedures.
To be responsible for undertaking fact finds and investigations.
To lead and update the Premises Assurance Model (PAM) information for services.
Conduct and chair meetings with internal and external departments and customers/suppliers.
Liaising with relevant departments for maintenance development and implementation of all new equipment relating to the services (Switchboard, portering and reception).
To be responsible for identifying and implementing any changes or innovation within the department that will continually improve the service for the Trust, public and patients and assist the team in their working practice. To highlight areas where there is the potential for cost savings to be made and review staffing levels withing the areas of management.
To lead and provide information for the Estates Return Information Collection (ERIC) and Freedom of Information.
To complete staff appraisals and hold regular supervision meetings to set team objectives and actively encourage staff to maximise their personal skills and development and the potential to contribute to service improvement. Ensure the staff receive the Team brief.
Using Trust systems process all new starters, leavers, terminations, and changes in staff circumstances.
Exercising a range of communication skills to ensure all staff are notified of any new or updated procedures in a timely manner.
Provide training sessions for all staff with documented record of shared learning. This will include documented refreshers for all staff on all emergency procedures.
To be responsible for the management of department sickness management in line with the Trust policies and procedures in conjunction with Human Resources and keep updated records in personal files.
To lead with departmental organisational change processes in conjunction with Human Resources and the Waste Manger.
To manage and implement effective staff rotas, arrange for annual leave cover and contingency workforce where appropriate to cover sickness and other absences. All time out cover is to be planned and displayed monthly.
To provide out of hours support by telephone or by attending site for urgent and emergency situations such as serious malfunctions or failure of telephone systems and /or bleep system, major incidents etc and severe staff shortages.
Responsible as line manager for multiple departments including switchboard, reception and portering.
To be responsible for producing and analysing service-based reports and statistics on projects and investigations and other activities as required.
Reviewing operational approach and planning and organising ongoing complex operational activities in accordance with policy.
Be environmentally aware of any legislative changes and national targets to waste management to enable effective liaison with the Waste Manager and embed any necessary changes into the portering service.
Work with the Waste Manager in implement waste management procedures ensuring to enforce compliance within your area of work.
Responsible for ensuring all staff carryout waste management training provided by the Waste Manager within your area of work.
Managing the provision of multi-disciplinary training across the organisation, including clinical employees, corporate employees and those within the facilities department.
Job description
Job responsibilities
The post holder is the lead on standardising best practice, processes and procedures as well as seeing to the day-to-day operational management of switchboard, reception at Moseley Hall Hospital and Portering on four sites.
The post holder will be required to contribute to the business plans and strategic direction including linking in with Emergency Planning leads, Estates and Facilities managers and clinical services, to provide a resilient 24-hour robust service.
The post holder has the responsibility for ensuring value for money relating to goods and services procured.
Delegated budgetary responsibility for circa £600k and supporting the planning and delivering of the annual Cost Improvement Programme (CIP).
Ensuring all sites are fully staffed to provide a high standard of service with a robust contingency protocol in the event of staff shortages covering 24-hour critical service and system failure.
Ensuring that all data systems for example Healthroster and Electronic Staff Records are utilised by the team leader, supervisors and teams to ensure accurate roster and staff information.
To be the main point of contact for the Estates and Facilities Managers, Local Security Management Specialist for security issues for the four hospital sites and to attend security contract meetings.
Responsible for management of the linen and laundry service for the four hospital sites and to attend contract meetings.
To lead and develop the services, implement new initiatives, and redesign model.
To engage, liaise and collaborate with other Trust departments and services, using customer and other relevant feedback, subsequently planning and making changes as appropriate.
To lead on recruitment and selection processes and produce robust induction and training plans for teams.
Implement and update departmental operating procedures.
To be responsible for undertaking fact finds and investigations.
To lead and update the Premises Assurance Model (PAM) information for services.
Conduct and chair meetings with internal and external departments and customers/suppliers.
Liaising with relevant departments for maintenance development and implementation of all new equipment relating to the services (Switchboard, portering and reception).
To be responsible for identifying and implementing any changes or innovation within the department that will continually improve the service for the Trust, public and patients and assist the team in their working practice. To highlight areas where there is the potential for cost savings to be made and review staffing levels withing the areas of management.
To lead and provide information for the Estates Return Information Collection (ERIC) and Freedom of Information.
To complete staff appraisals and hold regular supervision meetings to set team objectives and actively encourage staff to maximise their personal skills and development and the potential to contribute to service improvement. Ensure the staff receive the Team brief.
Using Trust systems process all new starters, leavers, terminations, and changes in staff circumstances.
Exercising a range of communication skills to ensure all staff are notified of any new or updated procedures in a timely manner.
Provide training sessions for all staff with documented record of shared learning. This will include documented refreshers for all staff on all emergency procedures.
To be responsible for the management of department sickness management in line with the Trust policies and procedures in conjunction with Human Resources and keep updated records in personal files.
To lead with departmental organisational change processes in conjunction with Human Resources and the Waste Manger.
To manage and implement effective staff rotas, arrange for annual leave cover and contingency workforce where appropriate to cover sickness and other absences. All time out cover is to be planned and displayed monthly.
To provide out of hours support by telephone or by attending site for urgent and emergency situations such as serious malfunctions or failure of telephone systems and /or bleep system, major incidents etc and severe staff shortages.
Responsible as line manager for multiple departments including switchboard, reception and portering.
To be responsible for producing and analysing service-based reports and statistics on projects and investigations and other activities as required.
Reviewing operational approach and planning and organising ongoing complex operational activities in accordance with policy.
Be environmentally aware of any legislative changes and national targets to waste management to enable effective liaison with the Waste Manager and embed any necessary changes into the portering service.
Work with the Waste Manager in implement waste management procedures ensuring to enforce compliance within your area of work.
Responsible for ensuring all staff carryout waste management training provided by the Waste Manager within your area of work.
Managing the provision of multi-disciplinary training across the organisation, including clinical employees, corporate employees and those within the facilities department.
Person Specification
Essential Criteria
Essential
- Significant experience managing day to day operations on various sites with more than one service.
- Degree level or equivalent for example ILM Level 5 Facilities Qualification level 5
Desirable
- Relevant experience in operating a customer service lead system e.g., Switchboard, call centre and/or emergency services.
- Experience working within portering switchboard NHS services.
Essential criteria
Essential
- Proven and in-depth knowledge of line managing a large team in a busy and critical environment.
Desirable
- Experience working within portering switchboard NHS services.
Person Specification
Essential Criteria
Essential
- Significant experience managing day to day operations on various sites with more than one service.
- Degree level or equivalent for example ILM Level 5 Facilities Qualification level 5
Desirable
- Relevant experience in operating a customer service lead system e.g., Switchboard, call centre and/or emergency services.
- Experience working within portering switchboard NHS services.
Essential criteria
Essential
- Proven and in-depth knowledge of line managing a large team in a busy and critical environment.
Desirable
- Experience working within portering switchboard NHS services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
