Service Manager

Lincolnshire Community Health Service NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within LCHS, supporting the line management of the Operations Service Centre who work 24/7 across 365 days per week and the Patient Administration Services who work geographically across Lincolnshire supporting our patients and clinical teams. This role will also be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.

This is a real opportunity for a strong people and process manager to make a difference to the heart of the organisation and support the Clinical directorates to deliver outstanding patient care.

We are looking to attract a flexible, organised and improvement focussed individual.

The role holder will demonstrate strong leadership skills and be responsible for the delivery of first class patient services and organisation priorities, not only enabling clinicians to focus on providing great care, close to home but also ensuring processes are streamlined, safe and effective.

The role is expected to be based at Beech House in Lincoln, however travel as business needs dictate will be required so a full driving license is required.

Main duties of the job

Operational Business Services is a dynamic team committed to delivering the highest standard of customer and administrative services which you will support by providing day to day effective and efficient leadership:

You will be responsible for ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service across the organisation.This role is also responsible for identifying and setting performance levels for the team, leading process review and engaging with all key stakeholders across all levels and both internally and externally.

You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD).

NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build high performing teams, and work at high levels with managerial colleagues in other organisations and services.

About us

We are Lincolnshire Community Health Services NHS Trust (LCHS), the primary community healthcare provider in Lincolnshire delivering community-based services aimed at supporting people to manage their own health closer to home an reducing the need for people to go into acute hospitals. We are rated 'Outstanding' by the Care Quality Commission and are playing an integral part in shaping future health service provision countywide alongside partner health and social care organizations.

Our team is experienced, friendly and enthusiastic about their work and we ask that our leaders strive to lead with compassion and drive a service that is caring and responsive.

The Trust is committed to supporting staff by offering an extensive health and wellbeing package as well as many staff network groups.

Date posted

16 August 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

818-OBS080

Job locations

Beech House

Waterside South

Lincoln

LN5 7JH


Job description

Job responsibilities

Please see the attached job description and person specification for further information regarding specific details for the job and the main responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for further information regarding specific details for the job and the main responsibilities.

Person Specification

Shortlisting

Essential

  • Masters Degree or equivalent experience
  • Experience of Leading multiple staff/ large teams
  • Experience of Service Improvements/Continuous Improvement
  • Experience of manging and demonstration of achievement of KPI
  • Experience of engagement with relevant stakeholders/networking
  • Excellent leadership skills including motivation, empathy, negotiation and compassion

Desirable

  • Experience of NHS
  • Experience of managing urgent, emergency or planned care processes
Person Specification

Shortlisting

Essential

  • Masters Degree or equivalent experience
  • Experience of Leading multiple staff/ large teams
  • Experience of Service Improvements/Continuous Improvement
  • Experience of manging and demonstration of achievement of KPI
  • Experience of engagement with relevant stakeholders/networking
  • Excellent leadership skills including motivation, empathy, negotiation and compassion

Desirable

  • Experience of NHS
  • Experience of managing urgent, emergency or planned care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH


Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH


Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Operational Business Services

Amy Hall

amy.hall1@nhs.net

07583015648

Date posted

16 August 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

818-OBS080

Job locations

Beech House

Waterside South

Lincoln

LN5 7JH


Supporting documents

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