Job summary
Lincolnshire Integrated Sexual Health Services (LiSH) have an exciting opportunity to join our team as a Business Support Manager. The LiSH team consists of medical, nursing, clinical and administration staff to provide countywide services to our patients.
The successful candidate will provide a comprehensive administrative and business support by developing and monitoring clinical services projects, policy, performance management and governance frameworks. They will undertake daily management of the administration and clerical staff in the department, ensuring that there is continuous service delivery.
This full time role requires the successful candidate to work weekly between our three main sites in Lincoln, Grantham and Boston. Base can be discussed at interview and LCHS does support additional travel allowances.
Hours of work will be discussed at interview and there may be requirement to work a longer day during the week to meet the needs of the service.
Clinical services provided 8am -8pm (Mon -Thurs) and 8am-5pm (Fri)
Central booking lines and reception hours 8am - 7.30pm (Mon-Thurs) and 8am-4.30pm (Fri)
Access to reliable public transport or own vehicle is required to carry out this countywide role.
Main duties of the job
- Support the Clinical Service Lead and Senior Clinical Team; including business continuity, clinical winter action plans and all IT initiatives for the service; planning and implementing action plans and quality checks.
- Co-ordinate a range of activities and events across the service, facilitating effective utilisation of resources across multiple sites within the service area and within the engagement team.
- Daily monitoring of staffing electronic monitor to ensure maintained to reflect annual leave, sickness, training and calculate entitlements.
- Identify and lead on administrative recruitment needs across multiple sites within the service area; implementing procedures to ensure organisational needs are met and staffing levels are maintained in line with trust policy.
- Produce relevant documentation and information, to support the senior managers of the service, as appropriate. Co-ordinate and monitor specific systems and practices including the provision of regular and ad-hoc performance reports.
- Lead on the devising, co-ordination and professional production of information, documentation and resources across the service including Strategies, SOPs and Policies. The post holder will maintain databases and information systems, monitoring review dates related to the area of activity.
About us
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Job description
Job responsibilities
- Providing admin lead support across the countywide service
- Responsible for daily monitoring of electronic staffing rota ensuring cover of admin staff meets service demand. Required to support clinical team leads monitor clinical staff rota. Recording of sickness, annual leave, training and calculating entitlements when required.
- Provide weekly planning meetings with the engagement team to facilitate effective utilisation of staff and resources across the county using annual planner.
- Monitoring renewal dates of PGD's, SOPs and maintaining databases and information systems relevant to the service.
- Provide relevant business information required for service leads or external stakeholders as required.
- Engage in activities to promote and enhance working relationships with stakeholders to represent LiSH services in areas such as Primary and Secondary care
- To support and lead the implementation and co-ordination of record keeping of project initiatives; including mechanisms to record and monitor progress, identify risk areas and aid with emergency planning procedures.
Job description
Job responsibilities
- Providing admin lead support across the countywide service
- Responsible for daily monitoring of electronic staffing rota ensuring cover of admin staff meets service demand. Required to support clinical team leads monitor clinical staff rota. Recording of sickness, annual leave, training and calculating entitlements when required.
- Provide weekly planning meetings with the engagement team to facilitate effective utilisation of staff and resources across the county using annual planner.
- Monitoring renewal dates of PGD's, SOPs and maintaining databases and information systems relevant to the service.
- Provide relevant business information required for service leads or external stakeholders as required.
- Engage in activities to promote and enhance working relationships with stakeholders to represent LiSH services in areas such as Primary and Secondary care
- To support and lead the implementation and co-ordination of record keeping of project initiatives; including mechanisms to record and monitor progress, identify risk areas and aid with emergency planning procedures.
Person Specification
Essential
Essential
- Significant knowledge and experience in providing clinical and business project support.
- Diploma or Vocational Level 4 or equivalent experience in a relevant area
- Ability to work independently with limited supervision, taking responsibility for delivering on work streams to agreed quality standards and within set timescales.
- Previous first line management of staff including appraisals and review meetings.
- Need persuasive, motivational, negotiating, training, empathic and reassurance verbal skills
- Experience of planning, organising and recording multi-disciplinary meetings and events.
- Development and delivery of training sessions for junior and senior administration staff within the service.
- Expertise of accurate data entry and data quality with ongoing monitoring.
Desirable
- Leadership qualification or recognised training packages.
- Ability to plan travel within working week to maximise county coverage for face-to-face contact where required and virtual is not appropriate or available.
- Knowledge of sexual health, public health or associated stakeholder services
- Experience working within or managing front of house or secretarial hubs.
- Broad understanding of service challenges within a rural county and diverse populations.
Person Specification
Essential
Essential
- Significant knowledge and experience in providing clinical and business project support.
- Diploma or Vocational Level 4 or equivalent experience in a relevant area
- Ability to work independently with limited supervision, taking responsibility for delivering on work streams to agreed quality standards and within set timescales.
- Previous first line management of staff including appraisals and review meetings.
- Need persuasive, motivational, negotiating, training, empathic and reassurance verbal skills
- Experience of planning, organising and recording multi-disciplinary meetings and events.
- Development and delivery of training sessions for junior and senior administration staff within the service.
- Expertise of accurate data entry and data quality with ongoing monitoring.
Desirable
- Leadership qualification or recognised training packages.
- Ability to plan travel within working week to maximise county coverage for face-to-face contact where required and virtual is not appropriate or available.
- Knowledge of sexual health, public health or associated stakeholder services
- Experience working within or managing front of house or secretarial hubs.
- Broad understanding of service challenges within a rural county and diverse populations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
