Patient Administration Services Apprentice

Lincolnshire Community Health Service NHS Trust

Information:

This job is now closed

Job summary

Do you have excellent communication and organisational skills? Are you a proficient Microsoft Office and IT user? Would you like to work in a busy environment where you directly support clinicians and patients?

If you're looking for a rewarding opportunity to gain experience and qualifications within Healthcare Administration, then this Advance Business Apprenticeship within LCHS's patient admin services team is just what you've been looking for. Working alongside our community nursing colleagues, you can really make a difference to peoples experience of the NHS on daily basis.

Main duties of the job

We're looking for an enthusiastic and proactive person to join our Patient Administration Team at John Coupland Hospital with some days spent at Pottergate Surgery. You will learn a range of administrative skills, working closely with clinical colleagues across a variety of specialist services as well as engaging directly with our patients. You will be given the opportunity to contribute to the development of our team by completing projects and suggesting ideas.

You will complete the Level 3 (Advanced) Business Administrator Apprenticeship, which incorporates the nationally recognised Pearson Business and Administration Diploma qualification delivered through LCHS's own Ofsted rated 'Good' accredited Apprenticeship Centre.

The main duties of the job will be to follow the policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.

Communicating in a timely, sensitive and empathetic manner with patients and clients both verbally or non-verbally, ensuring accurate details are recorded and actioned or passed in a timely manner to the responsible person/team.

About us

Lincolnshire Community Health Services NHS Trust (LCHS) portfolio of services that offer great care, close to home through out of hospital care and urgent care, primary care and public health services.

Please also look at the LCHS Waywhich describes the values set we work to. We look forward to receiving your application.

Date posted

18 March 2022

Pay scheme

Other

Salary

£4.81 to £9.50 an hour National Minimum Wage for the Age

Contract

Fixed term

Duration

21 months

Working pattern

Full-time

Reference number

818-TW034

Job locations

John Coupland Hospital

Ropery Rd

Gainsborough

DN21 2TS


Job description

Job responsibilities

The main duties and responsibilities of the role are to;

  • Book, amend or cancel patient appointments, ensuring all records are updated and patients and clinicians are informed.
  • Receive, record, transmit, store and retrieve information from paper or electronic records and databases in order to maintain accurate patient records using both computer and paper.
  • Deal with enquiries from patients, sometimes of a sensitive nature, and signpost these to the appropriate professional.
  • Advise patients on access to and use of services.
  • Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, filing, sorting post and other office/administration duties.
  • Complete projects set by the senior team.
  • Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
  • Adhere to LCHSs information governance requirements, treat all information as confidential and abide by the Data Protection Act/GDPR.

Job description

Job responsibilities

The main duties and responsibilities of the role are to;

  • Book, amend or cancel patient appointments, ensuring all records are updated and patients and clinicians are informed.
  • Receive, record, transmit, store and retrieve information from paper or electronic records and databases in order to maintain accurate patient records using both computer and paper.
  • Deal with enquiries from patients, sometimes of a sensitive nature, and signpost these to the appropriate professional.
  • Advise patients on access to and use of services.
  • Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, filing, sorting post and other office/administration duties.
  • Complete projects set by the senior team.
  • Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
  • Adhere to LCHSs information governance requirements, treat all information as confidential and abide by the Data Protection Act/GDPR.

Person Specification

Knowledge, Skills, Behaviours

Essential

  • Previous work experience
  • Good IT Skills - with knowledge of Microsoft packages
  • 5 GCSEs
  • Maths GCSE (or equiverlant)
  • English GCSE (or equivalent)
  • Prepared to complete Maths and English at Level 2 (if not currently achieved)
  • Organised approach to work tasks
  • Ability to input data and to type accurately
  • Ability to communicate effectively with people in a range of situations both verbally and in writin

Desirable

  • 5 GCSE A*- C (or equivalent)
  • English and Maths GCSEs A-C grade (or equivalent)
  • IT qualification
  • Previous work experience in an office environment
  • Previous experience in healthcare setting
  • Touch typist
  • Knowledge of confidentiality and data protection legislation
Person Specification

Knowledge, Skills, Behaviours

Essential

  • Previous work experience
  • Good IT Skills - with knowledge of Microsoft packages
  • 5 GCSEs
  • Maths GCSE (or equiverlant)
  • English GCSE (or equivalent)
  • Prepared to complete Maths and English at Level 2 (if not currently achieved)
  • Organised approach to work tasks
  • Ability to input data and to type accurately
  • Ability to communicate effectively with people in a range of situations both verbally and in writin

Desirable

  • 5 GCSE A*- C (or equivalent)
  • English and Maths GCSEs A-C grade (or equivalent)
  • IT qualification
  • Previous work experience in an office environment
  • Previous experience in healthcare setting
  • Touch typist
  • Knowledge of confidentiality and data protection legislation

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

John Coupland Hospital

Ropery Rd

Gainsborough

DN21 2TS


Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

John Coupland Hospital

Ropery Rd

Gainsborough

DN21 2TS


Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Team Lead - Patient Administration Services

Debbie Dobney-Cobb

d.donbeny-cobb@nhs.net

07976885487

Date posted

18 March 2022

Pay scheme

Other

Salary

£4.81 to £9.50 an hour National Minimum Wage for the Age

Contract

Fixed term

Duration

21 months

Working pattern

Full-time

Reference number

818-TW034

Job locations

John Coupland Hospital

Ropery Rd

Gainsborough

DN21 2TS


Supporting documents

Privacy notice

Lincolnshire Community Health Service NHS Trust's privacy notice (opens in a new tab)