Job summary
Do you have excellent communication and organisational skills? Are you a proficient Microsoft Office and IT user? Would you like to work in a busy environment where you directly support clinicians and patients?
If youre looking for an opportunity to gain experience within healthcare administration, then a business apprenticeship within LCHSs patient admin services team could be right for you.
Main duties of the job
We're looking for an enthusiastic and proactive person to join our Grantham community based patient admin services team. You will learn a range of administrative skills, working closely with our clinical team members and speaking directly to our patients. You will be given the opportunity to contribute to the development of our team by completing projects and suggesting ideas.
You will complete the Level 3 (Advance) Business Administrator Apprenticeship, which incorporates the nationally recognised Pearson Business and Administration Diploma qualification through LCHS's own accredited Apprenticeship Centre.
About us
Lincolnshire Community Health Services NHS Trust (LCHS) portfolio of services that offer great care, close to home through out of hospital care and urgent care, primary care and public health services.
Please also look at the LCHS Waywhich describes the values set we work to. We look forward to receiving your application.
Job description
Job responsibilities
The main duties and responsibilities of the role are to;
- Book, amend or cancel patient appointments, ensuring all records are updated and patients and clinicians are informed.
- Receive, record, transmit, store and retrieve information from paper or electronic records and databases in order to maintain accurate patient records using both computer and paper.
- Deal with enquiries from patients, sometimes of a sensitive nature, and signpost these to the appropriate professional.
- Advise patients on access to and use of services.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, filing, sorting post and other office/administration duties.
- Complete projects set by the senior team.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Adhere to LCHSs information governance requirements, treat all information as confidential and abide by the Data Protection Act/GDPR.
Job description
Job responsibilities
The main duties and responsibilities of the role are to;
- Book, amend or cancel patient appointments, ensuring all records are updated and patients and clinicians are informed.
- Receive, record, transmit, store and retrieve information from paper or electronic records and databases in order to maintain accurate patient records using both computer and paper.
- Deal with enquiries from patients, sometimes of a sensitive nature, and signpost these to the appropriate professional.
- Advise patients on access to and use of services.
- Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, filing, sorting post and other office/administration duties.
- Complete projects set by the senior team.
- Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
- Adhere to LCHSs information governance requirements, treat all information as confidential and abide by the Data Protection Act/GDPR.
Person Specification
Knowledge, Skills, Behaviours
Essential
- Previous work experience
- Good IT Skills - with knowledge of Microsoft packages
- 5 GCSEs
- Maths GCSE (or equiverlant)
- English GCSE (or equivalent)
- Prepared to complete Maths and English at Level 2 (if not currently achieved)
- Organised approach to work tasks
- Ability to input data and to type accurately
- Ability to communicate effectively with people in a range of situations both verbally and in writin
Desirable
- 5 GCSE A*- C (or equivalent)
- English and Maths GCSEs A-C grade (or equivalent)
- IT qualification
- Previous work experience in an office environment
- Previous experience in healthcare setting
- Touch typist
- Knowledge of confidentiality and data protection legislation
Person Specification
Knowledge, Skills, Behaviours
Essential
- Previous work experience
- Good IT Skills - with knowledge of Microsoft packages
- 5 GCSEs
- Maths GCSE (or equiverlant)
- English GCSE (or equivalent)
- Prepared to complete Maths and English at Level 2 (if not currently achieved)
- Organised approach to work tasks
- Ability to input data and to type accurately
- Ability to communicate effectively with people in a range of situations both verbally and in writin
Desirable
- 5 GCSE A*- C (or equivalent)
- English and Maths GCSEs A-C grade (or equivalent)
- IT qualification
- Previous work experience in an office environment
- Previous experience in healthcare setting
- Touch typist
- Knowledge of confidentiality and data protection legislation
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
